Engineer/Sr Engineer, IT Service Management
Welcome to American Airlines, where we are committed to providing exceptional service to our customers through innovative technology solutions. We are currently seeking a highly skilled Engineer/Sr Engineer to join our IT Service Management team. As a member of this team, you will play a critical role in maintaining our IT infrastructure and ensuring that our systems are running smoothly to support the needs of our business. We are looking for candidates who are passionate about technology, possess strong problem-solving skills, and have a drive for continuous improvement. If you are ready to take your IT career to new heights and be a part of a dynamic team, we encourage you to apply today.
- Develop and maintain IT infrastructure to ensure optimal performance and availability.
- Troubleshoot and resolve technical issues related to IT systems and services.
- Collaborate with team members to identify and implement innovative technology solutions.
- Monitor and analyze system performance to identify potential issues and proactively address them.
- Ensure compliance with IT standards and best practices.
- Participate in the planning, testing, and implementation of IT projects and upgrades.
- Provide timely and effective technical support to internal stakeholders and end users.
- Stay up-to-date with industry trends and advancements to continuously improve IT services.
- Collaborate with cross-functional teams to identify and address IT-related business needs.
- Document and maintain accurate records of IT systems and processes.
- Mentor and train junior team members on IT systems and processes.
- Adhere to security protocols and policies to safeguard company data and systems.
- Continuously identify opportunities for process improvement and efficiency within the IT Service Management team.
- Maintain a high level of customer service and professionalism when interacting with internal stakeholders and end users.
- Keep abreast of American Airlines' business objectives and align IT service delivery accordingly.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 5 Years Experience In It Service Management, Preferably In A Large Organization.
Strong Knowledge Of Itil Frameworks And Processes, Including Incident Management, Change Management, And Problem Management.
Experience With Service Management Tools Such As Servicenow Or Remedy.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate With Cross-Functional Teams And Communicate Effectively With Stakeholders At All Levels.
Change Management
Process Improvement
Project Management
Vendor Management
Problem Solving
Incident Management
Root Cause Analysis
ITIL Framework
It Governance
Service Level Management
Servicenow Platform
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Engineer/Sr Engineer, IT Service Management in Phoenix, AZ, USA is between $91,000 and $130,000 per year. The salary range can vary depending on factors such as the specific industry, company size, and level of experience. Some positions may also offer additional benefits and bonuses.
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American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.
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