Customer Service Manager, Lost Time - Airport Customer Experience Administration

Welcome to American Airlines, where we strive to provide exceptional customer service and deliver the best travel experience for our valued customers. We are currently seeking a motivated and dedicated individual to join our team as a Customer Service Manager, Lost Time - Airport Customer Experience Administration. In this role, you will be responsible for managing the day-to-day operations of our Lost Time department, ensuring that our customers' lost items are promptly returned to them and providing outstanding customer service throughout the entire process. If you have a passion for ensuring customer satisfaction, excellent organizational skills, and a strong background in customer service management, we encourage you to apply for this exciting opportunity. Join our team and be a part of our mission to make every flight a memorable one for our customers.

1. Oversee the day-to-day operations of the Lost Time department, including managing a team of customer service representatives and ensuring all tasks are completed in a timely and efficient manner.
2. Implement and maintain policies and procedures to ensure the prompt and accurate return of lost items to customers.
3. Train and develop staff on customer service best practices and ensure they are providing exceptional service to customers at all times.
4. Monitor and track lost items to ensure they are properly logged, stored, and returned to customers in a timely manner.
5. Collaborate with other departments, such as baggage handling and security, to ensure an efficient and coordinated process for returning lost items to customers.
6. Handle escalated customer inquiries or complaints regarding lost items and provide appropriate resolution.
7. Maintain accurate records and generate reports on lost item returns and customer satisfaction.
8. Continuously evaluate and improve processes and procedures to enhance the overall customer experience.
9. Manage and allocate resources effectively to meet department goals and objectives.
10. Stay updated on industry trends and best practices in customer service management to continuously improve the department’s performance.
11. Adhere to all safety and security protocols and ensure that the team is following them at all times.
12. Foster a positive and collaborative work environment within the team.
13. Communicate effectively with other departments and upper management to ensure smooth operations and excellent customer service.
14. Represent American Airlines in a professional and courteous manner at all times.
15. Perform any other duties as assigned by upper management.

According to JobzMall, the average salary range for a Customer Service Manager, Lost Time - Airport Customer Experience Administration in Dallas Fort Worth International Airport (DFW), 2400 Aviation Dr, DFW Airport, TX 75261, USA is $50,000-$70,000 per year. This range may vary depending on the specific job responsibilities, experience level, and individual performance. Additionally, factors such as the size and revenue of the company, as well as the cost of living in the area, may also affect the salary range for this position.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.