Customer Service Manager

Welcome to American Airlines, where we strive to provide exceptional customer service to every passenger that steps foot on our planes. As the Customer Service Manager, you will play a crucial role in ensuring our customers have a positive and seamless experience. We are seeking a passionate and dedicated individual who possesses excellent communication skills, strong leadership qualities, and a deep understanding of the airline industry. If you are ready to take on a challenging yet rewarding role in a fast-paced environment, we encourage you to apply for this position. Join our team and be a part of making every flight with American Airlines a memorable one for our customers.

1. Oversee and manage all aspects of customer service operations for American Airlines.
2. Develop and implement strategies to improve customer satisfaction and loyalty.
3. Train and supervise a team of customer service representatives to provide exceptional service to customers.
4. Monitor and analyze customer feedback and metrics to identify areas for improvement.
5. Collaborate with other departments, such as flight operations and maintenance, to ensure a seamless customer experience.
6. Handle and resolve difficult customer situations with professionalism and empathy.
7. Stay up-to-date on industry trends and best practices to continuously improve the customer service experience.
8. Create and maintain customer service policies and procedures to ensure consistency and efficiency.
9. Conduct regular performance evaluations and provide feedback and coaching to team members.
10. Manage budgets and resources to meet customer service goals and objectives.
11. Serve as a liaison between customers and American Airlines, addressing any concerns or issues promptly.
12. Represent American Airlines in a positive and professional manner at all times.
13. Foster a positive and inclusive work environment for the customer service team.
14. Continuously strive to enhance the overall customer experience and maintain American Airlines' reputation for exceptional service.

According to JobzMall, the average salary range for a Customer Service Manager in Charlotte, NC, USA is between $43,000 and $72,000 per year. This can vary depending on the size and type of company, years of experience, and level of education. Some Customer Service Managers may earn higher salaries, up to $100,000 or more, in larger companies or with more experience.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.