Customer Service Manager

Welcome to American Airlines, where we are dedicated to providing the best travel experience for our customers. We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. We are looking for a dynamic individual who can lead and inspire our customer service team to deliver exceptional service and uphold our commitment to excellence. If you are a passionate, customer-focused leader with exceptional communication skills and a proven track record in managing a team, we want to hear from you!

1. Oversee and manage the daily operations of the customer service department.
2. Develop and implement strategies to improve customer satisfaction and retention.
3. Train, mentor, and motivate customer service representatives to provide exceptional service.
4. Monitor and evaluate team performance, providing feedback and coaching as needed.
5. Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
6. Collaborate with other departments to identify and address customer service issues.
7. Develop and maintain customer service policies and procedures.
8. Stay up-to-date on industry trends and best practices to continuously improve the customer experience.
9. Conduct regular audits to ensure compliance with company standards and regulations.
10. Analyze customer service data to identify areas for improvement and implement necessary changes.
11. Manage customer service budget and resources effectively.
12. Foster a positive and collaborative work environment within the customer service team.
13. Act as a liaison between customers and other departments to resolve complex issues.
14. Represent American Airlines in a professional and courteous manner at all times.
15. Continuously strive to uphold the company's commitment to excellence and exceed customer expectations.

According to JobzMall, the average salary range for a Customer Service Manager in Philadelphia, PA, USA is $52,000 - $72,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some Customer Service Managers may also receive bonuses and other benefits as part of their compensation package.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.