Customer Service Manager

Welcome to American Airlines, where we strive to provide exceptional customer service to our passengers every day. We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will play a crucial role in ensuring that our customers have a positive and seamless experience from booking their flight to reaching their destination. We are looking for a dedicated individual who is passionate about delivering top-notch customer service and has strong leadership skills to lead our team of customer service representatives. If you have a proven track record of providing excellent customer service and possess the qualifications listed below, we would love to hear from you.

1. Oversee and manage the daily operations of the customer service department, ensuring all tasks are completed efficiently and in a timely manner.
2. Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.
3. Train, mentor, and motivate customer service representatives to provide exceptional service to our passengers.
4. Monitor customer service performance and identify areas for improvement, implementing corrective actions when necessary.
5. Handle complex and escalated customer inquiries or complaints, ensuring swift and satisfactory resolution.
6. Collaborate with other departments, such as reservations and flight operations, to ensure a seamless customer experience.
7. Develop and maintain relationships with key stakeholders, including airline partners and vendors, to enhance our service offerings.
8. Monitor customer service metrics and generate reports to track performance and identify trends.
9. Stay updated on industry trends and best practices to continuously improve the customer service experience.
10. Ensure compliance with all safety and security regulations and procedures.
11. Create and maintain a positive and professional work environment for the customer service team.
12. Handle budgeting and financial planning for the customer service department.
13. Assist with recruitment and hiring of new customer service representatives.
14. Conduct regular performance evaluations and provide feedback and coaching to employees.
15. Foster a culture of exceptional customer service and continuously strive to exceed customer expectations.

According to JobzMall, the average salary range for a Customer Service Manager in Los Angeles, CA, USA is between $60,000 and $100,000 per year. This range can vary depending on factors such as experience, industry, and company size. Some larger companies in Los Angeles may offer higher salaries for this role, while smaller companies may offer lower salaries. Additionally, bonuses and other forms of compensation may also impact the overall salary for a Customer Service Manager in Los Angeles.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.