Customer Service Manager

Welcome to American Airlines, where we strive to provide exceptional customer service in the aviation industry. We are currently seeking a highly motivated and experienced Customer Service Manager to join our team and lead our dedicated customer service staff. As the Customer Service Manager, you will be responsible for ensuring that our customers receive the best service possible throughout their travel experience. If you have a passion for delivering excellent customer service and possess strong leadership skills, we encourage you to apply.

1. Oversee and manage the daily operations of the customer service department, including handling customer inquiries, resolving issues, and ensuring a smooth and enjoyable travel experience for all customers.
2. Develop and implement strategies to improve customer service and satisfaction, keeping in mind the company's goals and objectives.
3. Train, mentor, and motivate the customer service team to provide exceptional service to all customers.
4. Monitor and evaluate customer service performance, identifying areas for improvement and implementing corrective measures as needed.
5. Communicate with other departments within the company to ensure a seamless and efficient customer service experience.
6. Handle escalated customer complaints and work towards finding satisfactory resolutions.
7. Maintain up-to-date knowledge of industry trends and customer service best practices to continuously improve the department's performance.
8. Create and maintain customer service policies and procedures to ensure consistency and efficiency in service delivery.
9. Collaborate with other managers and departments to ensure a unified approach in delivering excellent customer service.
10. Monitor and manage customer service budgets, including staffing, training, and resources.
11. Conduct regular performance evaluations and provide feedback to the customer service team to promote professional growth and development.
12. Ensure compliance with all relevant regulations and laws related to customer service and aviation industry.
13. Develop and maintain strong relationships with customers to promote loyalty and enhance the company's reputation.
14. Act as a role model for the customer service team, demonstrating exceptional customer service skills and leading by example.
15. Keep abreast of market trends and competitors' customer service strategies to stay ahead in the industry.

According to JobzMall, the average salary range for a Customer Service Manager in Chicago, IL, USA is $50,000 to $80,000 per year. However, this range can vary depending on factors such as the size of the company, industry, and level of experience. Additionally, some companies may offer bonuses or commission on top of the base salary.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.