Customer Service Manager

Welcome to American Airlines, a leading airline company in the United States. We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will play a crucial role in ensuring that our customers have a positive and memorable experience with our company. Your passion for delivering exceptional customer service and your strong leadership skills will be essential in leading our team to success. If you are looking for a challenging and rewarding career in the aviation industry, we would love to hear from you.

1. Provide exceptional customer service: As a Customer Service Manager, you will be responsible for ensuring that our customers have a positive and memorable experience with our company. This includes handling customer inquiries, resolving complaints, and going above and beyond to exceed their expectations.
2. Lead a team: You will be responsible for leading and managing a team of customer service representatives. This includes hiring and training new team members, setting performance goals, and providing ongoing coaching and feedback to ensure a high level of service is maintained.
3. Develop and implement customer service strategies: In this role, you will be responsible for developing and implementing effective customer service strategies to improve the overall customer experience. This may include implementing new processes, procedures, and technologies to streamline operations and enhance customer satisfaction.
4. Monitor customer satisfaction: You will be responsible for monitoring customer satisfaction through various channels, such as surveys, feedback forms, and social media. Based on this feedback, you will make necessary adjustments to improve customer service.
5. Handle escalated customer issues: As the point of contact for customer escalations, you will be responsible for handling and resolving any complex or sensitive customer issues in a timely and professional manner.
6. Maintain knowledge of industry trends: As a leading airline company, it is important to stay up-to-date with industry trends and best practices in customer service. You will be responsible for researching and implementing new techniques to continuously improve our customer service.
7. Collaborate with other departments: In order to provide exceptional customer service, you will need to collaborate with other departments, such as operations, marketing, and sales. This will involve communicating customer needs and feedback to relevant teams and working together to implement solutions.
8. Manage budget and resources: As a Customer Service Manager, you will be responsible for managing the budget and resources allocated to the customer service department. This may include forecasting and tracking expenses, as well as making decisions to optimize resources and improve efficiency.
9. Uphold company policies and standards: You will be responsible for

According to JobzMall, the average salary range for a Customer Service Manager in Austin, TX, USA is $50,000 to $80,000 per year. This may vary depending on the industry, company size, and level of experience.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.