Customer Service Manager

Welcome to American Airlines, one of the world's most renowned and trusted airlines. As a Customer Service Manager, you will play a crucial role in ensuring our passengers have a positive and seamless experience from the moment they book their flight until they reach their final destination. We are looking for a highly motivated individual who is passionate about providing exceptional customer service and has the necessary skills to lead a team to success. If you are dedicated, detail-oriented, and have a strong background in customer service, we would love to have you join our team at American Airlines.

1. Provide exceptional customer service: The primary responsibility of the Customer Service Manager will be to ensure that all passengers have a positive and seamless experience with American Airlines. This includes handling inquiries, complaints, and requests in a professional and timely manner.
2. Lead a team: The Customer Service Manager will be responsible for managing a team of customer service representatives. This includes hiring, training, and developing team members to ensure they have the necessary skills and knowledge to provide exceptional service to passengers.
3. Ensure smooth operations: The Customer Service Manager will be responsible for overseeing the day-to-day operations of the customer service department. This includes monitoring flight schedules, coordinating with other departments, and addressing any issues that may arise.
4. Handle escalated situations: In the event of a customer complaint or issue, the Customer Service Manager will be responsible for handling the situation in a calm and professional manner. This may involve finding a solution, offering compensation, or escalating the issue to a higher authority.
5. Maintain customer satisfaction: It will be the responsibility of the Customer Service Manager to ensure that passengers are satisfied with their experience with American Airlines. This may involve gathering feedback, monitoring customer satisfaction metrics, and implementing improvements based on feedback.
6. Ensure compliance with company policies: The Customer Service Manager will be responsible for ensuring that all team members adhere to company policies and procedures. This includes maintaining a high level of professionalism, confidentiality, and safety standards.
7. Communicate effectively: The Customer Service Manager will be responsible for maintaining clear and effective communication with both passengers and team members. This includes providing updates on flight status, addressing concerns, and relaying important information from upper management.
8. Handle administrative tasks: The Customer Service Manager will be responsible for handling administrative tasks such as scheduling, payroll, and budgeting for the customer service department.
9. Stay updated on industry trends: It will be the responsibility of the Customer Service Manager to stay informed about current trends and best practices in the airline industry. This will help in implementing

According to JobzMall, the average salary range for a Customer Service Manager in Dallas, TX, USA is between $47,000 and $84,000 per year. The exact salary may vary based on factors such as experience, industry, and company size. Some Customer Service Managers may also receive bonuses and other benefits in addition to their base salary.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.