American Airlines

Customer Service Agent Part Time

American Airlines
Honolulu, HI, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to American Airlines, one of the world's leading airlines in providing exceptional customer service and travel experiences. We are currently seeking a passionate and dedicated individual to join our team as a part-time Customer Service Agent. As a Customer Service Agent, you will have the opportunity to interact with our valued customers, assist them with their travel needs, and ensure their overall satisfaction. If you have a strong desire to provide top-notch service and possess excellent communication skills, we would love for you to join our team. In this role, you will have the chance to make a positive impact on our customers' journey and contribute to the success of our company.

  1. Greet and welcome customers as they enter the airport or approach the check-in counter.
  2. Assist customers with checking in for their flight, including printing boarding passes and luggage tags.
  3. Answer any questions or concerns customers may have about their flight, baggage, or other travel-related inquiries.
  4. Handle any customer complaints or issues in a professional and efficient manner.
  5. Ensure that all customer interactions uphold the company's standards of exceptional customer service.
  6. Process ticket changes, upgrades, and cancellations as needed.
  7. Monitor flight schedules and provide updates to customers as necessary.
  8. Collaborate with other team members to ensure smooth operations and timely departures.
  9. Maintain a clean and organized work area.
  10. Adhere to all airport and airline safety regulations.
  11. Provide assistance to customers with special needs or accommodations.
  12. Promote and sell additional services such as seat upgrades, travel insurance, and loyalty programs.
  13. Keep up-to-date on airline policies, procedures, and promotions.
  14. Maintain a positive and professional attitude at all times.
  15. Contribute to the overall success of the company by meeting or exceeding customer satisfaction goals.
Where is this job?
This job is located at Honolulu, HI, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Agent Must Be Able To Effectively Communicate With Customers In Person, Over The Phone, And Through Written Correspondence. This Includes Being Able To Listen Actively, Provide Clear And Concise Information, And Handle Difficult Situations With Empathy And Professionalism.

  • Strong Problem-Solving Abilities: As A Customer Service Agent, You Will Encounter A Variety Of Customer Issues And Complaints. It Is Important To Have The Ability To Think Critically And Find Solutions To Problems Quickly And Efficiently.

  • Previous Customer Service Experience: While Not Always Required, Having Prior Experience In A Customer Service Role Is Highly Beneficial. This Demonstrates Your Understanding Of Customer Needs And Your Ability To Provide High-Quality Service.

  • Flexibility And Adaptability: Working As A Part-Time Customer Service Agent At American Airlines May Require You To Work Varied Shifts, Including Nights, Weekends, And Holidays. It Is Important To Be Flexible And Adaptable To The Changing Needs Of The Company And Its Customers.

  • Knowledge Of The Airline Industry: While Not A Requirement, Having Knowledge And Understanding Of The Airline Industry Can Give You An Advantage In This Role. This Includes Familiarity With Airline Policies, Procedures, And Regulations, As Well As A Basic Understanding Of Flight Schedules And Routes.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Teamwork

  • Computer skills

  • Empathy

  • Problem-Solving

  • Adaptability

  • Flex

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Agent Part Time in Honolulu, HI, USA is between $27,000 and $33,000 per year. This range can vary depending on the specific company, location, and experience level of the individual. Some customer service agents may earn more through bonuses or commission, while others may earn less if they are just starting out in their career. Overall, the salary range for a part-time customer service agent in Honolulu is competitive and can provide a decent income for those in this role.

Additional Information
American Airlines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 30th, 2025
Apply BeforeJune 9th, 2026
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About American Airlines

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.

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