American Airlines

Customer Service Agent Part Time

American Airlines

Portland, OR, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the team at American Airlines! We are currently seeking a highly motivated and enthusiastic individual to join our team as a part-time Customer Service Agent. In this role, you will have the opportunity to interact with our valued customers, ensuring that their travel experience is seamless and enjoyable. As a Customer Service Agent, you will play a crucial role in representing our brand and providing exceptional customer service. We are looking for individuals who are passionate about delivering top-notch service and are committed to upholding our company's reputation. If you possess excellent communication skills, a positive attitude, and a strong desire to help others, we would love to have you join our team. See below for the required qualifications and don't hesitate to apply today!

  1. Provide excellent customer service to American Airlines' customers.
  2. Represent the company's brand in a professional and positive manner.
  3. Interact with customers in a friendly and welcoming manner.
  4. Assist customers with their travel needs and inquiries.
  5. Ensure a seamless and enjoyable travel experience for customers.
  6. Uphold the company's reputation by delivering top-notch service.
  7. Possess excellent communication skills to effectively communicate with customers and colleagues.
  8. Maintain a positive attitude and demeanor while dealing with challenging situations.
  9. Demonstrate a strong desire to help and assist others.
  10. Follow company policies and procedures to ensure a smooth operation.
  11. Work effectively in a team environment, collaborating with colleagues to provide exceptional service.
  12. Keep up-to-date on company products, services, and policies to better assist customers.
  13. Handle customer complaints and resolve issues in a timely and satisfactory manner.
  14. Perform administrative duties such as ticketing, check-in, and boarding processes.
  15. Maintain a clean and organized work environment.
Where is this job?
This job is located at Portland, OR, USA
Job Qualifications
  • Excellent Communication Skills: A Customer Service Agent Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Assist And Interact With Customers.

  • Knowledge Of Airline Policies And Procedures: A Strong Understanding Of American Airlines' Policies And Procedures Is Necessary To Effectively Handle Customer Inquiries And Resolve Issues.

  • Ability To Work In A Fast-Paced Environment: As A Customer Service Agent, One Must Be Able To Multitask And Work Efficiently In A Fast-Paced And High-Pressure Environment.

  • Problem-Solving Skills: The Ability To Think Critically And Find Solutions To Customer Issues Is Crucial For A Customer Service Agent.

  • Flexibility And Availability: Part-Time Customer Service Agents Must Be Able To Work Flexible Hours, Including Evenings, Weekends, And Holidays, To Accommodate The Needs Of American Airlines' Customers.

Required Skills
  • Communication Skills

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Computer proficiency

  • Customer Relations

  • Active listening

  • Teamwork

  • Empathy

  • Problem-Solving

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Customer Service Agent Part Time in Portland, OR, USA is between $24,000 and $35,000 per year. This range can vary depending on various factors such as the specific company, job responsibilities, and level of experience.

Additional Information
American Airlines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 30th, 2025
Apply BeforeMay 10th, 2026
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About American Airlines

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.

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