Customer Service Agent

Are you a customer service superstar with a passion for the travel industry? Look no further - American Airlines is currently seeking a highly motivated individual to join our team as a Customer Service Agent. In this role, you will have the opportunity to provide exceptional service to our valued customers, ensuring a seamless and enjoyable travel experience. We are looking for someone who is friendly, detail-oriented, and able to thrive in a fast-paced environment. If this sounds like you, read on for more details on the qualifications and responsibilities for this exciting opportunity.

1. Provide excellent customer service to all American Airlines customers, both in person and over the phone.
2. Assist customers with flight reservations, changes, and cancellations in a timely and efficient manner.
3. Handle and resolve customer complaints and issues with a positive and professional attitude.
4. Maintain a thorough understanding of American Airlines policies, procedures, and services to accurately assist customers.
5. Ensure a smooth and seamless check-in process for customers, including verifying identification, checking baggage, and issuing boarding passes.
6. Collaborate with other team members to ensure all customer needs are met and flights depart on time.
7. Handle cash and credit card transactions accurately and responsibly.
8. Stay up-to-date on travel industry trends and changes to provide customers with relevant and helpful information.
9. Adhere to all safety and security protocols to ensure the safety of customers and fellow team members.
10. Maintain a clean and organized work area to provide a professional and welcoming environment for customers.
11. Assist customers with special needs or accommodations, such as wheelchair assistance or dietary restrictions.
12. Continuously strive to meet and exceed customer satisfaction goals and maintain a positive image of American Airlines.
13. Attend training and development sessions to enhance customer service skills and stay updated on company policies and procedures.
14. Handle any other duties or tasks assigned by management to support the overall success of the team and company.

According to JobzMall, the average salary range for a Customer Service Agent in Phoenix, AZ, USA is between $26,000 and $40,000 per year. This range can vary depending on the specific company, industry, and level of experience of the individual. With additional experience and skills, the salary range may increase. Additionally, factors such as education level, job performance, and location can also impact the salary range for a Customer Service Agent in Phoenix, AZ.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.