Customer Assistance Representative Full Time
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? American Airlines is seeking a full-time Customer Assistance Representative to join our team! As a representative, you will play a crucial role in ensuring our customers have a positive experience from the moment they book their flight until they reach their final destination. We are looking for individuals who are friendly, empathetic, and knowledgeable, with a strong desire to assist and problem-solve for our valued customers. If this sounds like you, we encourage you to apply and become a part of our dedicated and supportive team at American Airlines.
- Provide exceptional customer service to all American Airlines customers.
- Handle a high volume of customer inquiries and requests in a timely and professional manner.
- Assist customers with booking flights, changing reservations, and resolving any issues or concerns they may have.
- Utilize excellent communication skills to effectively communicate with customers, both in person and over the phone.
- Demonstrate a strong understanding and knowledge of American Airlines policies, procedures, and services.
- Show empathy and understanding towards customers' needs and concerns, and work to find effective solutions to any problems they may encounter.
- Collaborate with team members to ensure a seamless and positive customer experience throughout the entire travel process.
- Keep accurate and organized records of all customer interactions and transactions.
- Stay up-to-date on industry trends and changes to American Airlines policies and procedures.
- Maintain a positive and professional attitude while working in a fast-paced and dynamic environment.
- Continuously strive to improve and enhance the customer service experience at American Airlines.
Excellent Communication Skills: As A Customer Assistance Representative, Strong Communication Skills Are Crucial In Effectively Assisting Customers With Their Needs. This Includes Both Verbal And Written Communication, As Well As The Ability To Actively Listen And Empathize With Customers.
Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In The Travel Or Hospitality Industry, Is Typically Required For This Position. This Demonstrates A Candidate's Ability To Handle A Variety Of Customer Inquiries And Concerns In A Professional And Efficient Manner.
Knowledge Of Airline Policies And Procedures: A Strong Understanding Of Airline Policies And Procedures, Including Baggage Allowances, Flight Schedules, And Ticketing Processes, Is Essential For A Customer Assistance Representative. This Knowledge Allows Them To Provide Accurate And Helpful Information To Customers.
Problem-Solving Skills: The Ability To Think Quickly And Creatively To Resolve Customer Issues Is A Key Qualification For This Role. Customer Assistance Representatives Must Be Able To Handle Challenging Situations And Find Solutions That Meet Both The Customer's Needs And The Company's Policies.
Flexibility And Adaptability: Working In The Airline Industry Can Be Fast-Paced And Unpredictable, So Adaptability And Flexibility Are Important Qualities For A Customer Assistance Representative. This Includes Being Able To Work Varied Shifts, Handle Changing Schedules, And Remain Calm Under Pressure.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Computer skills
Empathy
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Assistance Representative Full Time in Detroit, MI, USA is $28,000 - $40,000 per year. This may vary depending on the specific company, location, and experience of the individual. Additional factors such as benefits, bonuses, and commission may also impact the overall salary range.
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American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.
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