Bilingual Customer Service Agent Full Time - Greek Speaker Required
Welcome to American Airlines, where we are committed to providing exceptional customer service and creating a seamless travel experience for all of our passengers. We are currently seeking a Bilingual Customer Service Agent who is fluent in Greek to join our team. As a representative of American Airlines, you will play a crucial role in assisting our Greek-speaking customers with their travel needs and ensuring their satisfaction. If you are passionate about providing top-notch service, have excellent communication skills in both Greek and English, and are looking for a full-time opportunity, we would love to hear from you. Join our team and help us continue to make American Airlines the preferred choice for travelers worldwide.
- Greet and welcome Greek-speaking customers in a friendly and professional manner.
- Assist customers in booking and managing their travel reservations, including flights, hotels, car rentals, and other services.
- Provide accurate and detailed information about American Airlines' policies, procedures, and services in both Greek and English.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Handle cash and credit card transactions, including processing payments and issuing refunds.
- Collaborate with other team members to ensure a seamless and efficient travel experience for customers.
- Stay up-to-date on industry trends and company updates to provide customers with the most relevant and current information.
- Proactively identify and address any potential issues or roadblocks to ensure a smooth travel experience for customers.
- Maintain a positive and professional attitude while handling high volumes of customer inquiries.
- Continuously strive to improve customer satisfaction and loyalty through exceptional service delivery.
Fluency In Greek And English: As A Bilingual Customer Service Agent, The Candidate Must Possess Excellent Verbal And Written Communication Skills In Both Greek And English To Effectively Assist Greek-Speaking Customers.
Previous Customer Service Experience: The Ideal Candidate Should Have Previous Experience In A Customer Service Role, Preferably In The Airline Industry. This Will Ensure They Have A Strong Understanding Of Customer Needs And Can Provide Exceptional Service To Greek-Speaking Customers.
Strong Problem-Solving Skills: Bilingual Customer Service Agents Must Be Able To Handle And Resolve Customer Complaints And Issues Effectively. This Requires Strong Problem-Solving Skills And The Ability To Think Quickly On Their Feet.
Excellent Interpersonal Skills: Working In The Customer Service Industry Requires Excellent Interpersonal Skills, As Bilingual Customer Service Agents Will Be Interacting With Customers From Diverse Backgrounds. The Candidate Should Be Able To Build Rapport With Customers And Provide A Positive Customer Experience.
Ability To Work In A Fast-Paced Environment: American Airlines Is A Large And Busy Airline, And The Bilingual Customer Service Agent Will Be Working In A Fast-Paced Environment. The Candidate Must Be Able To Multitask, Prioritize, And Work Efficiently Under Pressure To Meet Customer Needs And Handle High Call Volumes.
Communication Skills
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Sales skills
Problem-Solving
Cultural Sensitivity
Bilingual Proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Bilingual Customer Service Agent Full Time - Greek Speaker Required in Charlotte, NC, USA is $32,000 to $38,000 per year. However, this may vary depending on the specific company and experience level of the individual. Additionally, some companies may offer additional benefits such as health insurance and bonuses.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started