Analyst, Technical Documentation
Provides oversight of the day-to-day operation for the Maintenance Publications team. Responsible for developing new applications with specific purposes to help resolve business needs. Support existing system applications, including bug fixes, system enhancements, troubleshooting complex issues and identifying/implementing solutions. Learn and understand business functions of the department and user groups. Creates new ideas and processes for current applications to improve performance. Communicates project status and roadblocks to the team. Coordinates with software vendors and IT to test and deploy new applications within our publishing software tools. Synchronize, test, and deliver new OEM/other data integrated with American Airlines customized data within digital publication software systems. Provides technical support to Maintenance Publications staff. Management and tracking of system issues using the vendor reporting system, JIRA.
3 years of relevant work experience
Experience delivering data solutions for, or within, a technical data environment
Experience working with content management systems
Working knowledge of ATA100 and S1000D data specifications
to 3 years’ experience working with markup languages (SGML/XML/HTML)
Project Management Skills
Customer Service skills
Time Management Skills
Source code management
Editing PDF document skills
Analytical and critical thinking skills
Structured data tagging, parsing and data re-use
Process Improvement
Verbal communication
Driven and self-motivated
written communication
flexibility
Problem-solving and resourcefulness
Detail Oriented and Organized
Multi tasker
According to JobzMall, the average salary range for a Analyst, Technical Documentation in Skyview Dr, Euless, TX, USA is $45,000 - $60,000 per year. The salary range may vary depending on the company, years of experience, and other factors.
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American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.
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