Amadeus IT Group

Customer Support Analyst

Amadeus IT Group
San Jose, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Do you have a passion for providing exceptional customer support and solving complex problems? Are you looking for a role that combines technical expertise with strong communication skills? Look no further! Amadeus IT Group is seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Analyst. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with global teams to deliver top-notch support to our clients. If you have a strong background in IT and a knack for delivering exceptional customer service, we want to hear from you!

  1. Provide exceptional customer support to clients by promptly addressing their inquiries and resolving technical issues efficiently.
  2. Utilize technical expertise to troubleshoot and resolve complex problems related to Amadeus IT Group's products and services.
  3. Collaborate with global teams to ensure a seamless and consistent customer support experience.
  4. Stay up-to-date on the latest technology and product developments to effectively support clients.
  5. Document and track all customer interactions and resolutions in a timely and accurate manner.
  6. Communicate effectively with clients, both verbally and in writing, to clearly understand their needs and provide appropriate solutions.
  7. Proactively identify and escalate any recurring issues to the appropriate teams for resolution.
  8. Continuously strive to improve and optimize customer support processes and procedures.
  9. Maintain a positive and professional attitude while working under pressure to meet customer needs and expectations.
  10. Adhere to Amadeus IT Group's values and standards of customer service excellence.
  11. Act as a brand ambassador for Amadeus IT Group by promoting a positive image and building strong relationships with clients.
  12. Participate in training and development opportunities to enhance technical skills and knowledge.
  13. Follow security and data privacy policies to protect customer information and maintain high levels of confidentiality.
  14. Contribute to a positive and collaborative team environment by sharing knowledge, ideas, and best practices.
Where is this job?
This job is located at San Jose, CA, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Support Analyst Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Queries Or Concerns.

  • Technical Knowledge: Amadeus It Group Deals With Complex Software Systems, Therefore A Customer Support Analyst Should Have A Strong Understanding Of Software And Hardware Components, As Well As The Ability To Troubleshoot Technical Issues.

  • Problem-Solving Skills: The Ability To Identify, Analyze And Solve Customer Problems In A Timely And Efficient Manner Is A Crucial Qualification For A Customer Support Analyst.

  • Customer Service Experience: Amadeus It Group Values Providing Exceptional Customer Service, Therefore Candidates Should Have Previous Experience In A Customer Support Role, Preferably In The Technology Industry.

  • Multitasking And Time-Management Skills: As A Customer Support Analyst, One May Have To Handle Multiple Customer Inquiries Simultaneously, Therefore The Ability To Multitask And Manage Time Effectively Is Essential For Success In This Role.

Required Skills

  • Communication

  • Multitasking

  • Attention to detail

  • customer service

  • Active listening

  • Teamwork

  • Empathy

  • Problem-Solving

  • Adaptability

  • Time-Management

  • Technical Knowledge

  • Conflict

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Support Analyst in San Jose, CA, USA is between $50,000 to $80,000 per year. This may vary depending on the company, experience level, and specific job responsibilities.

Additional Information
Amadeus IT Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 3rd, 2025
Apply BeforeMay 10th, 2026
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About Amadeus IT Group

Amadeus IT Holding SA provides transaction processing solutions to the global travel and tourism industry. The company offers its solutions to the various travel providers, including full service carriers, low-cost airlines, hotels, rail operators, cruise & ferry operators, car rental companies & tour operators, travel agencies, both online and offline. It also offers information technology solutions to the travel industries.

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