Amadeus IT Group

Customer Service Transition and Improvement Specialist - Airport IT

Amadeus IT Group
Lisbon, Portugal
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a customer service expert with a passion for technology and innovation? Are you looking to utilize your skills in a fast-paced and dynamic environment? If so, then Amadeus IT Group has an exciting opportunity for you as a Customer Service Transition and Improvement Specialist for Airport IT. In this role, you will play a crucial part in enhancing our customer service processes and driving improvements in our airport technology solutions. We are seeking a highly motivated individual with a strong background in customer service and a deep understanding of airport operations. If you are a problem solver with a strong attention to detail and a desire to make a positive impact, then we want to hear from you. Join us and be a part of revolutionizing the airport IT industry.

  1. Develop and implement strategies to improve customer service processes and procedures related to airport technology solutions.
  2. Conduct thorough analysis of current customer service practices and identify areas for improvement.
  3. Collaborate with cross-functional teams to identify and implement innovative solutions to enhance customer service.
  4. Serve as a subject matter expert on airport operations and technology, providing guidance and support to internal and external stakeholders.
  5. Develop training materials and conduct training sessions to ensure consistency and excellence in customer service across all airport IT products.
  6. Monitor and track customer service metrics and identify trends to identify areas for improvement.
  7. Act as a liaison between customers and internal teams to address and resolve any customer service issues or concerns.
  8. Continuously evaluate and improve customer service processes to ensure efficiency and effectiveness.
  9. Keep up-to-date with industry trends and best practices in customer service to ensure Amadeus IT Group remains a leader in the airport IT industry.
  10. Act as an ambassador for Amadeus IT Group, promoting the company's values and commitment to exceptional customer service.
Where is this job?
This job is located at Lisbon, Portugal
Job Qualifications

  • In-Depth Knowledge Of Airport Operations: A Customer Service Transition And Improvement Specialist At Amadeus It Group Must Have A Thorough Understanding Of Airport Operations And Processes, Including Passenger Flow, Baggage Handling, And Airline Systems.

  • Strong It Skills: This Role Requires A Strong Background In It, As The Specialist Will Be Responsible For Implementing And Optimizing Amadeus It Group's Airport It Solutions. Proficiency In Software Development, Database Management, And Network Infrastructure Is Essential.

  • Project Management Experience: Amadeus It Group's Customer Service Transition And Improvement Specialist Must Have Experience Managing Complex Projects, Including Coordinating With Multiple Stakeholders, Budget Management, And Ensuring Timely Delivery Of Projects.

  • Excellent Communication And Interpersonal Skills: As A Key Interface Between Amadeus It Group And Its Airport Clients, This Specialist Must Possess Exceptional Communication And Interpersonal Skills To Build And Maintain Strong Relationships With Customers.

  • Problem-Solving And Analytical Abilities: The Ability To Identify And Solve Complex Problems And Think Critically Is Crucial In This Role. The Specialist Must Be Able To Analyze Data, Identify Areas For Improvement, And Develop Effective Solutions To Enhance Customer Service And Efficiency At Airports.

Required Skills

  • Project Management

  • Training

  • Communication

  • Time Management

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Analytical Thinking

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Transition and Improvement Specialist - Airport IT in Lisbon, Portugal is €35,000 to €45,000 per year. This may vary depending on the specific company, level of experience, and qualifications of the individual.

Additional Information
Amadeus IT Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesPortuguese
Job PostedJanuary 28th, 2025
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Amadeus IT Group

Amadeus IT Holding SA provides transaction processing solutions to the global travel and tourism industry. The company offers its solutions to the various travel providers, including full service carriers, low-cost airlines, hotels, rail operators, cruise & ferry operators, car rental companies & tour operators, travel agencies, both online and offline. It also offers information technology solutions to the travel industries.

Frequently asked questions
More Jobs From Amadeus IT Group

View All Amadeus IT Group jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started