Client Advocate
Monitor and Proactively address to ensure resolution to meet target metrics. Maintain knowledge and status Service/implementation projects and delivery issues. Proactively communicates CarePort products, services, educational opportunities and strategies in partnership with client sales. Ensure that all required contact information is current, accurate, and appropriate for all levels of the client organization are identified. Understand the products the client has, both CarePort/Allscripts and others. Conduct periodic business reviews with client to review usage of products and progress against defined goals.
4-7 years experience with healthcare and/or financial products in a support, development, or consulting environment
Strong customer support skills with demonstrated ability effectively dealing with escalated customer concerns.
Customer Relationship Management
Time Management
Project/customer management
Mapping and documentation of client strategy
Process Improvement
Self-Driven
Communication Skills
Adaptability
Multi-tasker
According to JobzMall, the average salary range for a Client Advocate in 222 W Merchandise Mart Plaza, Chicago, IL 60654, USA is between $31,000 and $63,000. This range can vary depending on the experience and qualifications of the individual in the role as well as the specific organization.
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Allscripts Healthcare Solutions, Inc. is a publicly traded American company that provides physician practices, hospitals, and other healthcare providers with practice management and electronic health record technology. After transitioning its solutions to the Veradigm commercial brand in 2022, Allscripts is now Veradigm.
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