Field Service Technician
The Field Service Technician will provide local IT support services for an Allegion facility or support area. Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics. Be proactive in leveraging internal and external resources to help achieve to resolve incidents and complete goals. Provide immediate technical support and solutions for office environments, manufacturing facilities, and warehouses. Assist in assigned projects to drive operational and/or IT improvements. Follow and promote defined ITIL procedures. Provide basic support of network, server, security, and application infrastructure. Perform root cause analysis to eliminate reoccurring incidents.
A minimum of 2-5 years work experience supporting Manufacturing and Office environments
Basic Audio-Visual Support
Experience supporting label, laser, and multifunction printing.
Visio
SharePoint
Root Cause Analysis
Windows Operating systems (Windows 7/10)
Hardware Troubleshoot
Communication
Multitasking
Detail Oriented
Prioritizing skills
According to JobzMall, the average salary range for a Field Service Technician in 2720 Tobey Dr, Indianapolis, IN 46219, USA is $36,000 to $56,000 per year.
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