Service Desk Analyst

Service Desk Analyst I and II duties and responsibilities. Provide Tier 2 technical support to resolve routine technical problems. Participate in troubleshooting more complex problems requiring additional technical resources. Act as Problem/Outage Coordinator by leading and directing response/resolution efforts for complex system problem/outages until Outage Coordinator duties are assumed by senior IM personnel. Provide timely and accurate notifications on an ongoing basis to designated credit union management and staff. Assist in training Service Desk Analyst I and II positions. Maintain current professional and technical knowledge pertaining to industry standards and best practices in the field.

According to JobzMall, the average salary range for a Service Desk Analyst in 5551 W Talavi Blvd, Glendale, AZ 85306, USA is between $38,000 and $51,000 per year. This range can vary depending on the individual's experience, qualifications, and the company they are working for.

Alaska USA Federal Credit Union is a credit union headquartered in Anchorage, Alaska, chartered and regulated under the authority of the National Credit Union Administration. In 2023, Alaska USA Federal Credit Union changed its name to Global Credit Union to better reflect its worldwide service to its loyal members. The credit union is NOW Global Credit Union.