Dispute Resolution Specialist

Ensure accurate and timely management of alerts from various card fraud prevention systems. Provide support to Dispute Resolution’s daily operations. Develop a working knowledge of the card dispute processes, systems, and Regulation E timelines. Review alerts from the Visa Risk Manager system and take appropriate action, including contacting members to confirm the validity of alerted transactions and annotating the system per members’ responses. Review "confirmed fraud" alerts and reports from Crystal Clear Payments and take appropriate action, including closing/reissuing debit cards and contacting members to determine whether transactions will be disputed. Prepare case files for Dispute Resolution Specialists when member contact results in confirmed fraud and transactions are disputed. Review daily reports to close and reissue compromised credit cards.

According to JobzMall, the average salary range for a Dispute Resolution Specialist in 5551 W Talavi Blvd, Glendale, AZ 85306, USA is $33,000 - $76,000 per year. This salary range can vary depending on the type of company, industry, years of experience, and qualifications of the individual.

Alaska USA Federal Credit Union is a credit union headquartered in Anchorage, Alaska, chartered and regulated under the authority of the National Credit Union Administration. In 2023, Alaska USA Federal Credit Union changed its name to Global Credit Union to better reflect its worldwide service to its loyal members. The credit union is NOW Global Credit Union.