Customer Service Agent

We are looking for an outgoing and customer service-oriented individual to join our team as a Customer Service Agent at Alaska Airlines! You will be a key part of our team, ensuring that our customers have a great experience while traveling with us. You must have excellent interpersonal and problem solving skills, as well as a passion for providing outstanding customer service. The successful candidate should also have a minimum of one year of experience in a customer service role. If you're looking for a great opportunity to work with a dynamic and passionate team, then this is the job for you!

Responsibilities:

1. Greet customers and provide them with exceptional customer service.
2. Handle customer inquiries and complaints in a professional and timely manner.
3. Resolve customer issues and complaints quickly and efficiently.
4. Utilize problem-solving skills to resolve customer issues.
5. Maintain customer records and ensure accuracy of information.
6. Remain up-to-date with product and customer service knowledge.
7. Provide customers with travel information and assistance.
8. Monitor customer feedback and suggest improvements to services.
9. Ensure customer satisfaction with products and services.
10. Provide feedback to management about customer service issues.

According to JobzMall, the average salary range for a Customer Service Agent in Denver, CO, USA is $27,000 to $33,000 per year. This range may vary depending on the type of customer service position, the size of the company, and the level of experience of the employee.

Alaska Airlines is a major American airline headquartered in SeaTac, Washington, within the Seattle metropolitan area of the state of Washington. It is the fifth largest airline in the United States when measured by fleet size, scheduled passengers carried, and number of destinations served.