Alaska Airlines

Customer Service Agent

Alaska Airlines
Los Angeles, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Alaska Airlines, we are looking for a motivated and customer-focused individual to join our team as a Customer Service Agent. We pride ourselves on providing exceptional service to our customers, and the success of our company depends on prioritizing customer satisfaction. If you are passionate about helping others and have the necessary qualifications, we invite you to join us!The ideal candidate should possess excellent communication and interpersonal skills, the ability to work in a fast-paced and dynamic environment, and a strong customer service orientation. They should also have strong problem-solving skills and the ability to think quickly on their feet. Additionally, a high school diploma or GED is required. The successful candidate will be a friendly and professional presence, adept at building relationships with customers and coworkers alike. If this sounds like you and you are looking for a rewarding and challenging opportunity, we would love to hear from you!

Responsibilities:

  1. Provide exceptional customer service to customers in a fast-paced and dynamic environment.
  2. Respond to customer complaints and inquiries in a timely and professional manner.
  3. Develop and maintain positive relationships with customers and coworkers.
  4. Utilize strong problem-solving skills to resolve customer issues.
  5. Think quickly on their feet to address customer needs.
  6. Maintain knowledge of the company’s products and services.
  7. Make sure customers are satisfied with the service they receive.
  8. Follow all company policies and procedures.
  9. Perform other duties as assigned.
Where is this job?
This job is located at Los Angeles, CA, USA
Job Qualifications

  • Excellent Communication And Customer Service Skills

  • Ability To Work In A Fast-Paced Environment

  • Excellent Organizational Skills

  • Proficiency With Using Computers

  • The Ability To Think Quickly And Solve Problems

  • Ability To Work Well With A Team

  • Ability To Handle Difficult Customer Situations Effectively

  • A Friendly And Outgoing Personality

  • Ability To Handle Multiple Tasks Simultaneously

Required Skills

  • Communication

  • Listening

  • Empathy

  • Organization

  • Patience

  • Problem-Solving

  • Flexibility

  • Adaptability

  • Multi-tasking

  • Professionalism

  • Interpersonal

  • Greeting

  • Resolving

  • Courtesy

  • Calmness

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Agent in Los Angeles, CA, USA is $31,000 - $39,000 per year.

Additional Information
Alaska Airlines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 14th, 2023
Apply BeforeJune 21st, 2025
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About Alaska Airlines

Alaska Airlines is a major American airline headquartered in SeaTac, Washington, within the Seattle metropolitan area of the state of Washington. It is the fifth largest airline in the United States when measured by fleet size, scheduled passengers carried, and number of destinations served.

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