Customer Service Agent

Alaska Airlines is seeking an experienced and passionate Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our passengers in a variety of ways, including ticketing, check-in, boarding, and baggage services. You will be expected to handle customer inquiries, complaints, and requests in a timely and professional manner. The ideal candidate should have excellent communication skills, be customer service-oriented and have a positive attitude. We are looking for someone who is driven and has a strong desire to exceed customer expectations. If this sounds like the job for you, we'd love to hear from you!Qualifications• High school diploma or equivalent required; Associate's degree in a related field preferred• Must be able to maintain a high level of customer service at all times• A minimum of one year of customer service experience• Experience in the airline industry preferred• Must be able to work independently and calmly under pressure• Must have excellent problem-solving and communication skills• Must be available to work a flexible schedule, including weekends and holidays

Responsibilities:

1. Greet and serve customers in a friendly and professional manner.
2. Ensure that passengers are provided with accurate information regarding their flight.
3. Assist passengers with check-in, ticketing, and boarding procedures.
4. Respond to customer inquiries, complaints, and requests in a timely manner.
5. Maintain a positive attitude and work environment.
6. Monitor and manage customer service related issues.
7. Troubleshoot customer service issues and provide solutions in a timely manner.
8. Follow safety and security protocols at all times.
9. Remain up-to-date with changes in airline policies and procedures.
10. Develop and maintain a good working relationship with colleagues and customers.

According to JobzMall, the average salary range for a Customer Service Agent in Anchorage, AK, USA is between $20,000 and $35,000 per year. This range may vary depending on the employer, the employee's experience, and the job duties required.

Alaska Airlines is a major American airline headquartered in SeaTac, Washington, within the Seattle metropolitan area of the state of Washington. It is the fifth largest airline in the United States when measured by fleet size, scheduled passengers carried, and number of destinations served.