Airbnb

Service Design Lead

Airbnb

San Francisco, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

We’re looking for a passionate, creative, and customer-obsessed Service Design Lead to join Airbnb’s Design Team. Our ideal candidate has a deep understanding of service design processes, a proven ability to lead cross-functional teams and a desire to create meaningful experiences.To succeed in this role, you must have a strong portfolio of service design projects, a proven ability to deliver customer-centric experiences, and a successful track record in leading product design and development initiatives. You’ll need to be able to work with a wide range of stakeholders, from marketing and customer service, to engineering and product management. You should have excellent communication and interpersonal skills, as well as an empathy-driven approach to problem solving.At Airbnb, we value our team members, and we are looking for someone who is excited to join our mission to create a world where people can belong anywhere. If you’re up for the challenge, we’d love to hear from you!

Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications
  • Leadership

  • Strong Communication Skills

  • Experience With Design Software

  • Knowledge Of Ux Design Principles

  • Ability To Collaborate With Cross-Functional Teams

  • Understanding Of Design Thinking Processes

  • Ability To Analyze User Feedback

  • Familiarity With Service Design Methodologies

Required Skills
  • Project Management

  • Communication

  • Interaction design

  • Rapid Prototyping

  • Design Thinking

  • Process optimization

  • Collaboration

  • User Research

  • Empathy

  • Facilitation

  • Problem-Solving

  • Stakeholder management

  • Customer Experience

  • Innovation

  • Service Strategy

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • self-motivation

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Design Lead in San Francisco, CA, USA is $93,622 - $145,917. This range can vary depending on experience level, seniority, and the specific company.

Additional Information
Airbnb is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 7th, 2023
Apply BeforeOctober 17th, 2025
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About Airbnb

A‌i‌r‌b‌n‌b‌, ‌ ‌I‌n‌c‌.‌, is an American online marketplace and hospitality service brokerage company based in San Francisco, California, United States. Members can use the service to arrange or offer lodging, primarily homestays, or tourism experiences

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