We’re looking for a passionate, creative, and customer-obsessed Service Design Lead to join Airbnb’s Design Team. Our ideal candidate has a deep understanding of service design processes, a proven ability to lead cross-functional teams and a desire to create meaningful experiences.To succeed in this role, you must have a strong portfolio of service design projects, a proven ability to deliver customer-centric experiences, and a successful track record in leading product design and development initiatives. You’ll need to be able to work with a wide range of stakeholders, from marketing and customer service, to engineering and product management. You should have excellent communication and interpersonal skills, as well as an empathy-driven approach to problem solving.At Airbnb, we value our team members, and we are looking for someone who is excited to join our mission to create a world where people can belong anywhere. If you’re up for the challenge, we’d love to hear from you!
Leadership
Strong Communication Skills
Experience With Design Software
Knowledge Of Ux Design Principles
Ability To Collaborate With Cross-Functional Teams
Understanding Of Design Thinking Processes
Ability To Analyze User Feedback
Familiarity With Service Design Methodologies
Project Management
Communication
Interaction design
Rapid Prototyping
Design Thinking
Process optimization
Collaboration
User Research
Empathy
Facilitation
Problem-Solving
Stakeholder management
Customer Experience
Innovation
Service Strategy
Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
self-motivation
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Design Lead in San Francisco, CA, USA is $93,622 - $145,917. This range can vary depending on experience level, seniority, and the specific company.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Airbnb, Inc., is an American online marketplace and hospitality service brokerage company based in San Francisco, California, United States. Members can use the service to arrange or offer lodging, primarily homestays, or tourism experiences

Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started