Airbnb

Lead, Business Process Improvement, Claims

Airbnb
888 Brannan St, San Francisco, CA 94103, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

As a Business Process Improvement (BPI) Lead you will be the BPI consultant or BPI lead for our Claims Service, where you will be part of the project working group and take on responsibilities for process analysis and design, pilot design and execution and control plan development. Implements process improvement projects using Lean Six Sigma methodology and deploys solutions, globally. Builds relationships with cross-functional CS and broader business stakeholders. Supports the development of metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data and insights from operations to identify the root cause of problems. Measures performance against process requirements. Leads initiatives to implement best practices in operations. Performs cost and benefit analyses and constructs business cases for process improvement opportunities.

Where is this job?
This job is located at 888 Brannan St, San Francisco, CA 94103, USA
Job Qualifications

  • 5 years of post-graduate experience in operations

  • 3 years claims process improvement experience

  • Lean Six Sigma Green Belt Certified or equivalent experience

  • Experienced in project management and leading cross-functional teams to successfully achieve business goals

Required Skills

  • Sql

  • Stakeholder management skills

  • Time Management Skills

  • MS Excel skills

  • Project-management

  • Analytics capability

  • Claims process improvement

Soft Skills

  • Process Improvement

  • Driven and self-motivated

  • Communication Skills

  • Adaptability

  • Problem-Solving

  • Detail oriented and highly organized

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Lead, Business Process Improvement, Claims in 888 Brannan St, San Francisco, CA 94103, USA is $97,500 to $137,000 per year. This salary range may vary depending on the experience of the individual and the company.

Additional Information
Airbnb is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 9th, 2021
Apply BeforeJune 9th, 2026
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About Airbnb

A‌i‌r‌b‌n‌b‌, ‌ ‌I‌n‌c‌.‌, is an American online marketplace and hospitality service brokerage company based in San Francisco, California, United States. Members can use the service to arrange or offer lodging, primarily homestays, or tourism experiences

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