Customer Experience Specialist

Agoda is looking for an enthusiastic and experienced Customer Experience Specialist to join our team. The ideal candidate will be a customer-focused individual who has a passion for providing exceptional service. As the Customer Experience Specialist, you will be the first point of contact for our customers, helping them with any inquiries and providing solutions to any issues. You must have excellent problem-solving skills, be able to multitask, and have a positive attitude. We are looking for someone who has a minimum of two years of customer service experience, is highly organized, and has a proven track record of developing customer relationships. You must have excellent communication skills, both verbal and written, and be comfortable working in a fast-paced environment. Being a team player is a must, and you should have a desire to exceed customer expectations. If this sounds like you, we’d love to have you join us at Agoda!

Responsibilities: • Provide exceptional customer service to Agoda customers • Respond to customer inquiries and provide solutions to any issues • Showcase excellent problem-solving and multitasking skills • Develop and maintain customer relationships • Utilize excellent verbal and written communication skills • Work in a fast-paced environment and remain organized • Exceed customer expectations • Collaborate with team members to achieve customer service goals

According to JobzMall, the average salary range for a Customer Experience Specialist in Bangkok, Thailand is ฿25,000 to ฿50,000 per month. However, the exact salary will depend on a variety of factors including experience, qualifications, and the size of the company.

Agoda.com is an online travel agency catering primarily to consumers in the Asia-Pacific region, with headquarters in Singapore and operations in Bangkok, Thailand. Agoda facilitates reservations for lodging, flights, ground transportation, and activities. It is a subsidiary of Booking Holdings.