A1A Service Advocate
"Are you passionate about providing top-notch customer service and advocating for the needs of others? Look no further than Aetna's A1A Service Advocate role! As a crucial member of our team, you will be responsible for ensuring our members receive the highest level of service and support. If you have excellent communication skills, a strong attention to detail, and a drive to make a positive impact on others, we want you on our team. Join us in our mission to improve the health and well-being of our members and communities."
- Provide exceptional customer service to Aetna members, ensuring their needs are met and their concerns are addressed in a timely and effective manner.
- Serve as a primary point of contact for members, assisting with inquiries, concerns, and providing support as needed.
- Advocate for the needs of members, ensuring they receive the appropriate level of care and resources to improve their health and well-being.
- Maintain a thorough understanding of Aetna's products, services, and policies to accurately and effectively assist members.
- Collaborate with internal teams and external partners to resolve member issues and concerns.
- Utilize strong communication skills to clearly and effectively convey information to members and colleagues.
- Maintain accurate and detailed records of member interactions and resolutions to ensure quality service.
- Continuously strive to improve the member experience by identifying areas for improvement and providing feedback to leadership.
- Stay up-to-date on industry trends and best practices to ensure the highest level of service is provided to members.
- Demonstrate a strong commitment to Aetna's mission and values of improving the health and well-being of members and communities.
Excellent Communication Skills: A1A Service Advocates Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Interact With Customers And Colleagues.
Knowledge Of Health Insurance Industry: A1A Service Advocates Should Have A Thorough Understanding Of The Health Insurance Industry, Including Policies And Procedures, In Order To Provide Accurate Information And Assistance To Customers.
Customer Service Experience: A1A Service Advocates Should Have Previous Experience In A Customer Service Role, Preferably In A Healthcare Or Insurance Setting. This Will Help Them Effectively Handle Customer Inquiries And Resolve Issues.
Problem-Solving Skills: A1A Service Advocates Must Be Able To Think Critically And Creatively To Solve Customer Problems And Provide Solutions. They Should Have The Ability To Remain Calm Under Pressure And Find Resolutions To Complex Issues.
Empathy And Patience: A1A Service Advocates Should Possess Strong Empathy And Patience When Dealing With Customers Who May Be Facing Difficult Situations. They Must Be Able To Listen Actively And Provide Support And Understanding To Customers In A Professional And Compassionate Manner.
Communication
Time Management
Product knowledge
Multitasking
Conflict Resolution
customer service
Active listening
Teamwork
Computer skills
Empathy
Problem-Solving
Attention to
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a A1A Service Advocate in 4755 S 44th Pl, Phoenix, AZ 85040, USA is $30,000 to $45,000 per year. This can vary depending on factors such as experience, education, and job performance.
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Aetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans, primarily through employer-paid (fully or partly) insurance and benefit programs, and through Medicare. Since November 28, 2018, the company has been a subsidiary of CVS Health.
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