Senior Service Delivery Analyst - Configuration Management

Welcome to Aegon, a leading provider of financial services and retirement solutions. We are currently seeking a highly skilled and experienced Senior Service Delivery Analyst to join our team in the role of Configuration Management. As a member of our dynamic and innovative organization, you will have the opportunity to make a significant impact by ensuring the smooth and efficient delivery of our services to our valued clients. This role requires a strong attention to detail, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams. If you have a passion for delivering exceptional service and possess the necessary qualifications, we invite you to apply for this exciting opportunity.

1. Manage and maintain the configuration management process for all services and products offered by Aegon.
2. Continuously review and improve the configuration management process to ensure efficiency and effectiveness.
3. Serve as a subject matter expert on configuration management and provide guidance to cross-functional teams.
4. Collaborate with various teams including IT, operations, and product development to ensure accurate and timely configuration of services.
5. Implement and maintain processes and tools for tracking and managing configuration items.
6. Monitor and track changes to configuration items, ensuring proper documentation and approval processes are followed.
7. Conduct regular audits to ensure compliance with configuration management processes and procedures.
8. Troubleshoot and resolve any configuration-related issues that may arise.
9. Communicate with clients to gather and understand their configuration requirements and provide solutions.
10. Train and mentor junior team members on configuration management processes and best practices.
11. Proactively identify and address any potential risks or issues related to configuration management.
12. Stay updated on industry best practices and emerging technologies related to configuration management.
13. Participate in cross-functional meetings and provide updates on the status of configuration management activities.
14. Collaborate with the quality assurance team to ensure proper testing and validation of configuration changes.
15. Maintain documentation and reports related to configuration management processes and activities.

According to JobzMall, the average salary range for a Senior Service Delivery Analyst - Configuration Management in The Hague, Netherlands is €55,000-€80,000 per year. This can vary depending on the specific company, level of experience, and other factors.

AEGON NV operates as a holding company, which engages in the provision of insurance, pensions, and asset management services. It operates through the following segments: Americas, The Netherlands, United Kingdom, New Markets, and Holding. Its products include life and non-life insurance on accident, health, car, and fire.