Policyholder Service Delivery Representative
Welcome to Aegon, a global leader in the insurance and financial services industry. We are currently seeking a dynamic and customer-focused individual to join our team as a Policyholder Service Delivery Representative. In this role, you will be responsible for providing exceptional service and support to our valued policyholders, ensuring their needs are met and their questions are answered. If you are a self-motivated team player with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity.
- Greet and welcome policyholders in a friendly and professional manner.
- Provide prompt and accurate responses to policyholders' inquiries and concerns.
- Maintain a thorough understanding of Aegon's insurance and financial services products.
- Assist policyholders with policy changes, claims processing, and other service requests.
- Utilize various communication channels, such as phone, email, and chat, to effectively communicate with policyholders.
- Build and maintain strong relationships with policyholders, ensuring their satisfaction with Aegon's services.
- Identify and resolve any issues or concerns raised by policyholders in a timely and efficient manner.
- Collaborate with other team members and departments to ensure a seamless and positive customer experience.
- Keep accurate records of all interactions with policyholders.
- Continuously seek opportunities to improve processes and enhance the service delivery experience for policyholders.
- Stay up-to-date on industry trends and changes in policies and procedures.
- Adhere to all company policies and procedures while maintaining confidentiality of policyholders' information.
- Meet or exceed individual and team performance goals and metrics.
- Attend training and professional development sessions to enhance skills and knowledge.
- Represent Aegon in a professional and positive manner at all times.
Excellent Communication Skills: The Ability To Effectively Communicate With Policyholders, Both Verbally And In Writing, Is Essential For This Role. This Includes Active Listening, Empathy, And Clear And Concise Communication.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. This Includes Experience Handling Customer Inquiries, Resolving Complaints, And Providing A Positive Customer Experience.
Knowledge Of Insurance Industry: A Strong Understanding Of The Insurance Industry, Including Policies, Products, And Regulations, Is Necessary For This Role. This Will Enable The Representative To Accurately Answer Policyholder Questions And Provide Appropriate Assistance.
Problem-Solving Skills: A Policyholder Service Delivery Representative Must Be Able To Think Critically And Use Sound Judgement To Resolve Complex Issues And Complaints. This Requires Strong Problem-Solving Skills And The Ability To Make Decisions In A Timely And Efficient Manner.
Attention To Detail: Accuracy Is Crucial In The Insurance Industry, And A Policyholder Service Delivery Representative Must Have A Keen Eye For Detail. This Includes Accurately Documenting Policyholder Interactions, Processing Policy Changes, And Ensuring All Information Is Correct.
Data Analysis
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Interpersonal
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Policyholder Service Delivery Representative is between $35,000 and $50,000 per year. However, this can vary depending on location, experience, and the specific company. Some organizations may offer a higher salary for this position, while others may offer a lower salary but provide additional benefits or bonuses. It is important to research and compare salaries from different companies to determine the average salary for this role in your area.
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AEGON NV operates as a holding company, which engages in the provision of insurance, pensions, and asset management services. It operates through the following segments: Americas, The Netherlands, United Kingdom, New Markets, and Holding. Its products include life and non-life insurance on accident, health, car, and fire.
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