Customer Care Representative

Use exceptional customer service and interpersonal skills to process customer requests relating to regarding retirement, life, and annuity investment products. Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. Locate/research information using multiple systems/technologies. Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues. Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. Learn and maintain a basic understanding of products, procedures, and systems. Achieve department metrics and expectations. Participate in a team based environment to achieve department goals.

According to JobzMall, the average salary range for a Customer Care Representative in 4333 Edgewood Rd NE, Cedar Rapids, IA 52499, USA is $17 to $20 per hour. This salary range is based on the salaries of individuals currently employed in the same industry and location as well as the local job market.

AEGON NV operates as a holding company, which engages in the provision of insurance, pensions, and asset management services. It operates through the following segments: Americas, The Netherlands, United Kingdom, New Markets, and Holding. Its products include life and non-life insurance on accident, health, car, and fire.