Telephone Operator
Welcome to AdventHealth, where our mission is to extend the healing ministry of Christ. We are currently seeking a skilled Telephone Operator to join our team and play a vital role in connecting patients, visitors, and staff to the services they need. As a Telephone Operator, you will be the first point of contact for our organization, providing exceptional customer service and support through efficient handling of incoming calls. We are looking for a friendly and professional individual with a strong attention to detail and excellent communication skills. If you are passionate about making a positive impact in the healthcare industry and have the qualifications we are looking for, we invite you to apply for this exciting opportunity.
- Answer incoming calls in a timely and professional manner, following AdventHealth's customer service standards.
- Direct calls to the appropriate department or individual based on the caller's needs.
- Provide accurate and up-to-date information to callers regarding services, locations, and contact information.
- Utilize phone and computer systems to transfer calls, take messages, and schedule appointments.
- Assist in resolving any issues or complaints from callers, escalating to appropriate personnel when necessary.
- Maintain a friendly and welcoming tone in all interactions with callers, creating a positive first impression of AdventHealth.
- Keep track of call volumes and report any issues or trends to the appropriate supervisor.
- Attend training sessions and stay updated on AdventHealth's services, policies, and procedures.
- Maintain confidentiality of all patient and employee information in accordance with HIPAA regulations.
- Collaborate with other team members to ensure seamless communication and exceptional customer service.
- Handle emergency calls with utmost urgency and follow proper protocols.
- Perform other administrative tasks as assigned.
Excellent Communication Skills: A Telephone Operator At Adventhealth Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Patients, Visitors, And Hospital Staff.
Proficiency In Telephone Systems: The Ideal Candidate Should Be Proficient In Using Various Telephone Systems And Equipment, Including Multi-Line Phone Systems, Headsets, And Voicemail.
Strong Customer Service Skills: As A Telephone Operator, It Is Important To Have A Strong Customer Service Orientation To Provide A Positive And Professional Experience To Callers.
Knowledge Of Medical Terminology: A Basic Understanding Of Medical Terminology Is Essential For A Telephone Operator At Adventhealth, As They May Need To Assist Callers With Medical Questions Or Direct Them To The Appropriate Department.
Ability To Multitask: This Role Requires The Ability To Handle Multiple Tasks Simultaneously, Such As Answering Calls, Transferring Calls, And Taking Messages. The Candidate Should Be Able To Stay Organized And Efficient In A Fast-Paced Environment.
Communication Skills
Time Management
Scheduling
Multitasking
Attention to detail
customer service
Active listening
Problem-Solving
Telephone Etiquette
Computer Literacy
Call Routing
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Telephone Operator in Hanford, CA 93230, USA is $34,000-$37,000 per year. However, this may vary depending on the specific company, years of experience, and other factors such as education and skills.
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AdventHealth is a faith-based, non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities within nine states across the United States. The Adventist Health System was rebranded AdventHealth on January 2, 2019.
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