
Patient Access Scheduling Representative
Welcome to AdventHealth, a leading healthcare organization dedicated to providing exceptional patient care. We are currently seeking a highly motivated and compassionate Patient Access Scheduling Representative to join our team. As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience and efficient scheduling process. If you have a passion for helping others, strong communication skills, and the ability to multitask in a fast-paced environment, we want to hear from you. Join us in our mission to extend the healing ministry of Christ and make a difference in the lives of our patients every day.
- Greet and welcome patients in a friendly and professional manner.
- Assist patients with scheduling appointments and procedures.
- Communicate effectively with patients to gather necessary information and answer any questions.
- Verify patient insurance and demographics.
- Accurately enter patient information into electronic medical records system.
- Maintain patient confidentiality and privacy in accordance with HIPAA regulations.
- Collaborate with other departments to ensure smooth scheduling process and patient flow.
- Proactively identify and resolve any scheduling conflicts or issues.
- Provide excellent customer service to patients, addressing any concerns or complaints.
- Stay up-to-date on all organizational policies and procedures related to patient scheduling.
- Continuously strive to improve efficiency and effectiveness of scheduling processes.
- Adhere to productivity and quality standards set by the organization.
- Attend trainings and meetings to stay current on healthcare industry trends and updates.
- Act as a positive representative of AdventHealth, promoting the organization's mission and values.
- Maintain a clean and organized work area.
Excellent Communication Skills: A Patient Access Scheduling Representative Should Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Patients, Colleagues, And Other Healthcare Professionals.
Knowledge Of Medical Terminology And Insurance Processes: The Ideal Candidate Should Have A Thorough Understanding Of Medical Terminology And Insurance Processes To Accurately Schedule Appointments And Verify Insurance Coverage.
Attention To Detail: In This Role, Attention To Detail Is Crucial To Ensure Accurate And Timely Scheduling Of Appointments And Insurance Verification. The Candidate Should Be Able To Multitask And Handle A High Volume Of Patient Information.
Customer Service Skills: A Patient Access Scheduling Representative Should Have A Friendly And Empathetic Demeanor To Provide Excellent Customer Service To Patients. They Should Be Able To Handle Difficult Situations With Patience And Professionalism.
Computer Skills: Proficiency In Computer Programs And Electronic Health Records (Ehr) Is Essential For This Role. The Candidate Should Be Able To Navigate Databases, Enter And Retrieve Patient Information, And Schedule Appointments Using Various Software Systems.
Communication
Time Management
Scheduling
Multitasking
Attention to detail
customer service
Medical Terminology
Teamwork
Computer skills
Organization
Problem-Solving
Insurance Verification
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Access Scheduling Representative in Kailua, HI, USA is between $32,000 and $45,000 per year. This may vary depending on factors such as experience, location, and specific job responsibilities.
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AdventHealth is a faith-based, non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities within nine states across the United States. The Adventist Health System was rebranded AdventHealth on January 2, 2019.

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