Patient Access Scheduling Representative

Are you a compassionate and detail-oriented individual looking for a meaningful career in healthcare? Look no further than AdventHealth, where we are seeking a Patient Access Scheduling Representative to join our team. In this role, you will play a vital role in ensuring our patients receive the best possible care by scheduling appointments, verifying insurance, and providing exceptional customer service. We are looking for someone with excellent communication skills, strong attention to detail, and a passion for helping others. If this sounds like you, we encourage you to apply and join our dynamic team at AdventHealth.

1. Schedule patient appointments accurately and efficiently to ensure timely and appropriate care for our patients.
2. Verify insurance coverage and obtain necessary authorizations to ensure proper payment for services.
3. Provide exceptional customer service to all patients, their families, and other healthcare professionals.
4. Maintain accurate and up-to-date patient information in electronic medical records.
5. Collaborate with other departments and healthcare providers to ensure seamless and coordinated care for patients.
6. Educate patients on their insurance coverage and any financial responsibilities they may have.
7. Follow all confidentiality and HIPAA regulations to protect patient privacy.
8. Collaborate with billing and coding teams to ensure accurate billing and coding for services rendered.
9. Identify and escalate any issues or concerns to appropriate management personnel.
10. Continuously strive to improve processes and procedures to enhance patient experience and efficiency.
11. Maintain a positive and professional attitude while interacting with patients and team members.
12. Attend training and educational opportunities to stay up-to-date on policies, procedures, and industry changes.
13. Adhere to all AdventHealth policies and procedures to maintain a safe and compliant work environment.
14. Support the organization's mission, vision, and values in all interactions with patients, team members, and the community.
15. Display a high level of compassion, empathy, and patience when working with patients and their families who may be experiencing stress or challenges.

According to JobzMall, the average salary range for a Patient Access Scheduling Representative in Glendale, CA, USA is between $32,000 and $38,000 per year. However, this can vary based on factors such as experience, education, and specific job duties.

AdventHealth is a faith-based, non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities within nine states across the United States. The Adventist Health System was rebranded AdventHealth on January 2, 2019.