Patient Access Representative

Welcome to AdventHealth, where we believe in providing exceptional care to our patients and communities. We are currently seeking a highly motivated and compassionate individual to join our team as a Patient Access Representative. In this role, you will have the opportunity to make a positive impact on the lives of our patients by ensuring a seamless and efficient registration process. As a Patient Access Representative, you will be the first point of contact for our patients and their families, providing them with exceptional customer service and support. We are looking for someone with excellent communication skills, attention to detail, and a passion for serving others. If you are ready to be a part of a dynamic team dedicated to providing exceptional care, we encourage you to apply for this position.

1. Greet and welcome patients and their families in a warm and friendly manner.
2. Provide exceptional customer service by addressing any inquiries or concerns patients may have.
3. Accurately and efficiently register patients, ensuring all necessary information is collected and entered into the system.
4. Verify insurance coverage and obtain necessary authorizations for services.
5. Maintain patient confidentiality and adhere to all HIPAA guidelines.
6. Collaborate with other departments within the hospital to ensure a smooth and efficient registration process.
7. Educate patients on financial responsibilities and assist with payment arrangements when necessary.
8. Maintain a clean and organized work environment.
9. Continuously update and maintain patient records.
10. Attend trainings and meetings to stay updated on hospital policies, procedures, and practices.
11. Act as a liaison between patients and healthcare providers, ensuring open communication and timely follow-up.
12. Troubleshoot and problem solve any issues that may arise during the registration process.
13. Demonstrate empathy and compassion towards patients and their families.
14. Adhere to all hospital and departmental protocols and guidelines.
15. Complete other duties as assigned by supervisor or manager.

According to JobzMall, the average salary range for a Patient Access Representative in Clearlake, CA, USA is $33,000 - $39,000 per year. However, this can vary depending on factors such as experience, education, and the specific employer.

AdventHealth is a faith-based, non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities within nine states across the United States. The Adventist Health System was rebranded AdventHealth on January 2, 2019.