Patient Access Representative

Join our dynamic team at AdventHealth as a Patient Access Representative and make a difference in the lives of our patients. As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience and seamless access to our healthcare services. We are looking for a compassionate and detail-oriented individual who is passionate about providing exceptional customer service. If you have excellent communication skills and a strong understanding of insurance and medical terminology, we encourage you to apply for this rewarding position.

1. Greet and welcome patients in a professional and friendly manner.
2. Ensure accurate and timely registration of patients, including verifying personal and insurance information.
3. Explain and assist patients with the registration process, including obtaining necessary signatures and providing necessary forms.
4. Communicate with patients to obtain missing or incomplete information and resolve any registration errors.
5. Educate patients on insurance coverage and answer any questions or concerns.
6. Verify insurance eligibility and benefits to determine accurate patient responsibility.
7. Collect and process patient payments, including co-pays, deductibles, and self-pay balances.
8. Coordinate with other departments to ensure timely and accurate scheduling of appointments.
9. Maintain patient confidentiality and adhere to all HIPAA regulations.
10. Collaborate with healthcare providers and insurance companies to ensure proper authorization and referrals for services.
11. Handle difficult or upset patients with empathy and professionalism.
12. Continuously update and maintain patient records and ensure accuracy of information.
13. Stay updated on insurance and medical terminology, policies, and procedures.
14. Identify opportunities to improve the patient experience and make recommendations for process improvements.
15. Work collaboratively with team members to ensure efficient and effective patient access operations.
16. Adhere to all AdventHealth policies and procedures.
17. Attend required training and development programs to maintain and improve job knowledge.
18. Maintain a positive and professional attitude at all times.
19. Handle multiple tasks and prioritize effectively in a fast-paced environment.
20. Perform other duties as assigned by the management team.

According to JobzMall, the average salary range for a Patient Access Representative in Ukiah, CA 95482, USA is $31,000 to $45,000 per year. This range may vary depending on factors such as experience, education, and the specific employer. Some Patient Access Representatives may also receive bonuses and benefits as part of their compensation package.

AdventHealth is a faith-based, non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities within nine states across the United States. The Adventist Health System was rebranded AdventHealth on January 2, 2019.