Patient Access Representative
Are you passionate about providing exceptional customer service and helping others? Do you have strong communication and organizational skills? If so, we have an exciting opportunity for you to join our team as a Patient Access Representative at AdventHealth. As a Patient Access Representative, you will play a crucial role in ensuring that our patients have a positive and seamless experience from the moment they enter our facility. We are looking for individuals who are detail-oriented, compassionate, and dedicated to delivering top-notch care to our patients. If this sounds like you, we encourage you to apply and become a part of our AdventHealth family.
- Greet and welcome patients and visitors in a friendly and professional manner
- Register patients by collecting and verifying personal and insurance information
- Schedule appointments and maintain accurate and up-to-date appointment records
- Answer phone calls and respond to inquiries from patients, family members, and healthcare professionals
- Verify insurance coverage and obtain necessary authorizations for services
- Assist patients with completing necessary forms and paperwork
- Maintain confidentiality and adhere to all HIPAA guidelines
- Provide excellent customer service and address any concerns or complaints from patients
- Collaborate with other departments to ensure a smooth and efficient patient flow
- Proactively identify and resolve any issues or discrepancies in patient information
- Stay informed about current insurance plans and medical terminology to accurately assist patients
- Attend training and meetings to stay updated on policies and procedures
- Adhere to all safety and infection control protocols to maintain a safe environment for patients and staff
- Maintain a positive and professional attitude at all times, even in stressful situations.
High School Diploma Or Equivalent: A Minimum Educational Requirement For A Patient Access Representative Job At Adventhealth Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has A Basic Level Of Education And Is Able To Handle The Administrative Tasks Required For The Role.
Knowledge Of Medical Terminology And Insurance Processes: A Strong Understanding Of Medical Terminology And Insurance Processes Is Essential For A Patient Access Representative. This Includes Knowledge Of Different Insurance Plans, Coding And Billing Procedures, As Well As Understanding Medical Procedures And Terminology.
Experience In Customer Service And Healthcare Industry: A Background In Customer Service And/Or Previous Experience In The Healthcare Industry Is Highly Desirable For A Patient Access Representative. This Ensures That The Candidate Has The Necessary Skills To Handle Patient Inquiries And Concerns In A Professional And Empathetic Manner.
Proficient In Computer Skills And Data Entry: A Patient Access Representative Will Be Required To Work With Various Computer Systems And Databases, So Proficiency In Computer Skills And Data Entry Is A Must. This Includes Knowledge Of Electronic Health Records And Other Healthcare Software.
Strong Communication And Interpersonal Skills: As A Patient Access Representative, The Candidate Will Be Interacting With Patients, Healthcare Providers, And Insurance Companies On A Daily Basis. Therefore, Strong Communication And Interpersonal Skills Are Crucial For This Role To Ensure Effective Communication And Collaboration With All Parties Involved.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
customer service
Medical Terminology
Computer proficiency
appointment scheduling
Insurance Verification
Hip
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
creativity
Attention to detail
Teamwork
Adaptability
According to JobzMall, the average salary range for a Patient Access Representative in Hanford, CA 93230, USA is $32,000 - $45,000 per year. This can vary depending on the specific employer, level of experience, and job duties. Some Patient Access Representatives may also receive benefits such as healthcare, retirement plans, and paid time off.
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AdventHealth is a faith-based, non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities within nine states across the United States. The Adventist Health System was rebranded AdventHealth on January 2, 2019.
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