Welcome to ABB - a global leader in engineering solutions! We are seeking a highly motivated and experienced individual to join our team as Service Manager. As Service Manager, you will lead and manage our engineering solutions service team, ensuring the highest level of customer satisfaction and driving business growth. To be successful in this role, you must have a strong technical background and excellent leadership skills. If you are passionate about providing exceptional service and have a proven track record in managing a service team, we encourage you to apply for this exciting opportunity.
- Lead and manage the engineering solutions service team to ensure efficient and effective service delivery.
- Develop and implement service strategies to drive business growth and increase customer satisfaction.
- Monitor and analyze service performance metrics to identify areas for improvement and make necessary adjustments.
- Hire, train, and supervise service team members, providing guidance and support as needed.
- Foster a positive and collaborative work environment, promoting teamwork and a customer-centric mindset.
- Develop and maintain relationships with key customers to understand their needs and ensure their satisfaction.
- Stay up-to-date with industry trends and advancements to continuously improve service offerings.
- Collaborate with other departments, including sales and engineering, to ensure seamless service delivery and customer experience.
- Manage service budgets and resources to ensure profitability and efficiency.
- Communicate regularly with upper management to provide updates on service performance and make recommendations for improvement.
- Ensure compliance with all relevant safety and quality standards.
- Handle customer escalations and resolve issues in a timely and satisfactory manner.
- Develop and maintain service documentation, including procedures, manuals, and reports.
- Conduct regular performance evaluations and provide feedback and coaching to team members.
- Identify opportunities for service expansion and work with sales team to develop proposals and secure new business.
Bachelor's Degree In Engineering Or A Related Field: A Service Manager In Engineering Solutions Should Have A Strong Educational Background In Engineering To Understand The Technical Aspects Of The Job And Effectively Manage The Service Team.
Previous Experience In A Similar Role: Abb Prefers Candidates With Prior Experience In A Service Management Role, Preferably In The Engineering Industry, To Ensure They Have The Necessary Skills And Knowledge To Effectively Lead A Team And Handle Customer Relationships.
Strong Technical Knowledge: A Service Manager Should Have A Thorough Understanding Of The Products And Services Offered By Abb And Be Able To Troubleshoot Technical Issues And Provide Solutions To Customers.
Excellent Communication And Leadership Skills: As A Service Manager, It Is Essential To Have Excellent Communication Skills To Effectively Interact With Customers, As Well As Strong Leadership Skills To Manage And Motivate The Service Team.
Customer-Focused Mindset: Abb Places A High Emphasis On Customer Satisfaction, So A Service Manager Should Have A Customer-Focused Mindset And Prioritize Providing High-Quality Service To Ensure Customer Retention And Loyalty.
Strategic Planning
Project Management
Problem Solving
Budget management
Quality Control
Customer Relations
Team Leadership
Risk assessment
Training and Development
Resource allocation
Technical Expertise
Communication
Leadership
Time management
Interpersonal Skills
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Service Manager - Engineering Solutions is between $95,000 and $130,000 per year. However, the specific salary can vary depending on factors such as location, experience, and the size and industry of the company. Additionally, bonuses and benefits may also be included in the overall compensation package.
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ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.
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