Service Coordinator - Marine Service

Welcome to ABB! We are a global leader in technology, providing innovative solutions in the fields of electrification, robotics, automation, and renewable energy. We are currently seeking a highly motivated and experienced Service Coordinator for our Marine Service division. As a Service Coordinator, you will play a crucial role in ensuring the smooth and efficient delivery of services to our marine customers. This is an exciting opportunity for an individual who is passionate about the maritime industry and has a strong background in service coordination. Join our dynamic team and be a part of shaping the future of sustainable marine transportation.

1. Coordinate and manage all aspects of service delivery to our marine customers, ensuring timely and efficient execution.
2. Collaborate with internal teams and external vendors to ensure all service requests are fulfilled according to agreed timelines and quality standards.
3. Act as the main point of contact for customers, providing exceptional customer service and building strong relationships.
4. Monitor service schedules and proactively identify potential delays or issues, taking necessary actions to mitigate any impacts on customer satisfaction.
5. Maintain accurate and up-to-date records of service activities, including service requests, work orders, and customer communications.
6. Coordinate and schedule service technicians, ensuring optimal utilization and deployment of resources.
7. Provide regular updates and reports on service delivery performance to management, identifying areas for improvement and implementing corrective actions.
8. Ensure compliance with all safety and regulatory requirements in all service activities.
9. Continuously strive to improve service processes and procedures, identifying opportunities for increased efficiency and cost savings.
10. Stay up-to-date with industry trends and developments, and actively participate in training and development programs to enhance knowledge and skills in the maritime industry.

According to JobzMall, the average salary range for a Service Coordinator - Marine Service in Houston, TX, USA is $50,000-$70,000 per year. The actual salary may vary depending on the specific company, experience level, and other factors.

ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.