Senior Technical Support Manager

Welcome to ABB, a leading global technology company that is revolutionizing the future of industrial digitalization. We are seeking a highly skilled Senior Technical Support Manager to join our team and lead our technical support operations. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with a dynamic team to provide top-notch support to our clients. As a leader in this position, you will be responsible for managing a team of technical support specialists and ensuring the highest level of customer satisfaction. We are looking for a driven and experienced individual with a strong technical background and excellent communication skills to join our team. If you are a motivated problem-solver with a passion for technology and a desire to lead and mentor others, we encourage you to apply for this exciting opportunity.

1. Manage and lead a team of technical support specialists to ensure efficient and effective support for our clients.
2. Develop and implement strategies to continuously improve the technical support operations.
3. Monitor and analyze support metrics to identify areas for improvement and take proactive measures to address them.
4. Serve as the main point of contact for escalated technical support issues and work closely with the team to resolve them in a timely manner.
5. Collaborate with cross-functional teams to ensure seamless integration of technical support with other departments and processes.
6. Develop and maintain a deep understanding of our products and services to provide accurate and effective support to clients.
7. Conduct regular training and mentoring for the technical support team to enhance their technical skills and customer service abilities.
8. Continuously stay updated with the latest industry trends and technologies to provide innovative solutions to clients.
9. Communicate effectively with clients to understand their needs and provide appropriate solutions or escalate issues as needed.
10. Ensure compliance with company policies and procedures, as well as industry regulations, in all technical support operations.
11. Develop and maintain relationships with key stakeholders, including clients, vendors, and internal teams.
12. Prepare and present regular reports to senior management on the performance of the technical support team, including key metrics and areas for improvement.
13. Lead by example, fostering a positive and collaborative team environment that promotes teamwork, innovation, and continuous learning.

According to JobzMall, the average salary range for a Senior Technical Support Manager in New Berlin, WI, USA is between $90,000 and $120,000 per year. This may vary depending on the specific company, experience level, and additional skills and qualifications of the individual.

ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.