Senior Service Engineer

Welcome to ABB, a global leader in technology and automation. As a Senior Service Engineer, you will play a crucial role in ensuring the smooth functioning of our products and services for our valued customers. We are looking for a talented individual who is passionate about problem-solving and has a strong technical background. If you are a team player with exceptional communication skills and have a desire to constantly learn and grow, we want you on our team. Join us in creating innovative solutions that make a real difference in the world.

1. Perform maintenance and repairs on ABB products and services for clients worldwide.
2. Troubleshoot and diagnose technical issues reported by customers.
3. Collaborate with cross-functional teams to identify root causes of product malfunctions and develop effective solutions.
4. Conduct thorough testing and quality checks on new and existing products.
5. Provide technical support and guidance to customers and colleagues.
6. Stay updated on industry developments and advancements to continuously improve product and service offerings.
7. Lead and mentor junior service engineers to develop their skills and knowledge.
8. Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
9. Create detailed reports and documentation of service activities and recommendations.
10. Implement and adhere to company safety standards and protocols.
11. Participate in product development projects to provide valuable insights and feedback from a service perspective.
12. Continuously analyze and improve service processes and procedures to enhance efficiency and customer experience.
13. Communicate effectively with both technical and non-technical stakeholders.
14. Participate in on-call rotations and be available for emergency repairs or service requests.
15. Represent ABB in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Senior Service Engineer in Des Moines, IA, USA is between $89,000 and $110,000 per year. This can vary based on factors such as company size, industry, experience level, and specific job duties. Additionally, bonuses, benefits, and other forms of compensation may also impact overall salary.

ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.