ABB

QCS Demand Service Technician

ABB
Longview, WA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a skilled technician looking for a new and exciting opportunity? Do you have a passion for delivering top-notch service to customers? ABB is seeking a QCS Demand Service Technician to join our team and help us provide exceptional service to our clients. In this role, you will have the chance to use your technical expertise to troubleshoot and resolve issues with our quality control systems, ensuring the satisfaction of our valued customers. If you have a strong background in electrical and mechanical engineering, excellent problem-solving skills, and a drive for excellence, we want to hear from you. Join us at ABB and be a part of a dynamic and innovative team that is shaping the future of industrial automation.

  1. Troubleshoot and resolve technical issues with ABB's quality control systems.
  2. Utilize expertise in electrical and mechanical engineering to provide top-notch service to customers.
  3. Demonstrate exceptional problem-solving skills to address and resolve customer concerns.
  4. Work collaboratively with team members to provide excellent customer service and support.
  5. Maintain a thorough understanding of ABB's products and services to effectively assist customers.
  6. Provide technical guidance to customers on system maintenance and operation to ensure optimal performance.
  7. Regularly communicate with customers to understand their needs and ensure satisfaction with ABB's services.
  8. Stay up-to-date with industry trends and advancements to continuously improve service delivery.
  9. Adhere to all safety protocols and company policies while performing duties.
  10. Maintain accurate records of service calls, repairs, and maintenance activities.
  11. Provide on-site training to customers on the operation and maintenance of ABB's quality control systems.
  12. Collaborate with the sales team to identify and pursue new business opportunities.
  13. Participate in team meetings and trainings to enhance skills and knowledge.
  14. Represent ABB in a professional and positive manner at all times.
  15. Contribute to the development and improvement of service processes and procedures.
Where is this job?
This job is located at Longview, WA, USA
Job Qualifications

  • Technical Expertise: A Qcs Demand Service Technician At Abb Should Possess A Strong Technical Background And Understanding Of Quality Control Systems (Qcs). This Includes Knowledge Of Software And Hardware Components, Troubleshooting Techniques, And System Installation And Maintenance.

  • Experience In The Pulp And Paper Industry: Abb's Qcs Demand Service Technician Should Have Experience Working In The Pulp And Paper Industry. This Includes A Deep Understanding Of Industry Processes, Equipment, And Standards.

  • Communication Skills: Strong Communication Skills Are Essential For A Qcs Demand Service Technician, As The Role Involves Working Closely With Customers, Colleagues, And Other Stakeholders. This Includes The Ability To Effectively Convey Technical Information And Provide Excellent Customer Service.

  • Problem-Solving Skills: As A Qcs Demand Service Technician, The Ability To Quickly And Effectively Troubleshoot And Solve Technical Issues Is Crucial. This Requires Strong Problem-Solving Skills, Attention To Detail, And The Ability To Think Critically Under Pressure.

  • Safety Mindset: Abb Places A High Emphasis On Safety, And A Qcs Demand Service Technician Must Prioritize Safety In All Aspects Of The Job. This Includes Adhering To Safety Protocols And Regulations, Identifying Potential Hazards, And Implementing Safety Measures To Protect Themselves And Others.

Required Skills

  • Time Management

  • Technical Support

  • customer service

  • Electrical troubleshooting

  • PLC programming

  • equipment maintenance

  • control systems

  • Equipment installation

  • Problem-Solving

  • System integration

  • Safety Procedures

  • Communication Protocols

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a QCS Demand Service Technician in Longview, WA, USA is $40,000 - $55,000 per year. This may vary depending on experience, location, and company.

Additional Information
ABB is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 22nd, 2025
Apply BeforeJune 21st, 2025
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About ABB

ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.

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