Customer Support Specialist

You will be responsible for providing remote technical support as well as site support when required. You will utilize problem solving, written and verbal communication skills to support customer issues. They will provide technical responsiveness to customer calls, rapid investigation and dedicated pursuit of solutions. The Customer Support Specialist will simultaneously be managing multiple customer issues with responsive follow up and confirmation of closure. Maintain up to date document on customer case information with the current status and resolution into a CRM (Customer Relationship Management, currently Salesforce.com) system. Perform after hours support on a rotational basis. Collaborate with resources to resolve complex technical issues while promoting and maintaining good customer relations. Provides individual and/or group instruction and training to customers and/or staff on various products and product related issues.

According to JobzMall, the average salary range for a Customer Support Specialist in 23000 Harvard Rd, Highland Hills, OH 44122, USA is between $17.00 and $20.00 per hour. The job typically requires a high school diploma or equivalent and one to three years of experience in customer service or related field. The job also requires excellent communication skills, problem-solving skills, and the ability to work independently.

ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.