Contact Center Support Specialist

Welcome to ABB, a global leader in power and automation technologies. We are seeking a highly skilled and passionate Contact Center Support Specialist to join our dynamic team. As a Contact Center Support Specialist, you will play a crucial role in providing exceptional customer service and technical support to our clients. This is an exciting opportunity for someone who is dedicated, customer-focused, and has a strong background in contact center operations. If you are a self-motivated individual with excellent communication skills and a passion for problem-solving, we want to hear from you! Join us at ABB and be a part of our innovative and collaborative environment.

1. Provide exceptional customer service to clients through various channels such as phone, email, and chat.
2. Respond promptly and professionally to customer inquiries and concerns, ensuring a positive customer experience.
3. Utilize technical knowledge and troubleshooting skills to provide accurate and effective solutions to customer issues.
4. Maintain a thorough understanding of ABB's products and services to effectively assist customers.
5. Collaborate with team members and other departments to resolve complex customer issues.
6. Document and track customer interactions and resolutions in a clear and concise manner.
7. Identify and escalate priority issues to the appropriate channels.
8. Continuously seek opportunities to improve and streamline contact center processes.
9. Stay updated on industry trends and advancements to provide the best support to customers.
10. Adhere to ABB's policies and procedures while maintaining a high level of professionalism and confidentiality.
11. Participate in training and development programs to enhance skills and knowledge.
12. Handle high volume of customer inquiries while maintaining a positive and friendly attitude.
13. Contribute to a positive and collaborative team environment by sharing knowledge and best practices.
14. Meet and exceed performance metrics and goals set by the company.
15. Represent ABB in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Contact Center Support Specialist in San Luis Potosi, Mexico is between $10,000 MXN and $20,000 MXN per month. This equates to approximately $500 USD to $1,000 USD per month. However, salaries may vary depending on the specific company, job responsibilities, and individual skills and experience.

ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.