Contact Center Support Specialist Multilingual - English, French and German.

"Are you a multilingual individual with a passion for customer service? ABB, a global leader in technology and industrial automation, is seeking a Contact Center Support Specialist with fluency in English, French, and German. In this role, you will be responsible for providing exceptional support to our customers in multiple languages through various communication channels. If you have a strong background in customer service and a knack for problem-solving, we want to hear from you! Join our dynamic team and take your career to new heights with ABB."

1. Provide exceptional customer service to ABB's global customer base in English, French, and German languages.
2. Handle customer inquiries and concerns through various communication channels, including phone, email, and chat.
3. Utilize language proficiency to effectively communicate with non-English speaking customers.
4. Troubleshoot and resolve customer issues in a timely and professional manner.
5. Collaborate with other team members to ensure efficient and effective customer support.
6. Maintain a thorough understanding of ABB's products and services to provide accurate and helpful information to customers.
7. Identify and escalate complex or recurring customer issues to appropriate departments for resolution.
8. Document all customer interactions and follow up as needed to ensure customer satisfaction.
9. Continuously strive to improve customer service processes and procedures.
10. Stay up-to-date with industry trends and best practices in customer service.
11. Adhere to ABB's policies and procedures while representing the company in a positive and professional manner.
12. Collaborate with other departments, such as sales and marketing, to support customer needs and provide a seamless customer experience.
13. Attend training sessions and seminars to enhance language skills and customer service techniques.
14. Maintain confidentiality and handle sensitive customer information with discretion.
15. Meet and exceed performance metrics, including response time, customer satisfaction, and first call resolution rate.
16. Maintain a positive attitude and demonstrate a commitment to providing excellent customer service at all times.
17. Assist with special projects and tasks as assigned by management.

According to JobzMall, the average salary range for a Contact Center Support Specialist Multilingual - English, French and German. is $35,000 to $50,000 per year. However, this can vary depending on factors such as location, experience, and the company you are working for. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare benefits. It is always best to research the specific company and job market in your area to get a more accurate salary estimate.

ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.