Supervisor Customer Service

Supervises, hires, trains, evaluates, and motivates a team of Customer Service employees. Provides day-to-day direction and coordination for the oversight of calls received from customers. Plans, prepares and devises work schedules, according to budgets and workloads. Coordinates work activities to achieve the volume expected to meet operational requirements. Recommends and implements quality service strategies and programs to improve customer satisfaction and needs. Trains employees on department policies and procedures and ensures all employees meet and exceed Customer Service goals and expectations. Communicates with other departments and Management to resolve problems and expedite work. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with Company policies and procedures.

According to JobzMall, the average salary range for a Supervisor Customer Service in 2800 Nolensville Pk, Nashville, TN 37210, USA is between $37,500 and $54,000 per year. The salary range is dependent on experience, qualifications, and the particular employer.

7-Eleven Inc. is a Japanese-American international chain of convenience stores, headquartered in Dallas, Texas. The chain was founded in 1927 as an ice house storefront in Dallas. It was named Tote'm Stores between 1928 and 1946.