7-Eleven

Coordinator Store Support

7-Eleven

4015 S Great SW Pkwy, Grand Prairie, TX 75052, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Provides day-to-day direction and oversees the direction of the help desk; resolves issues, coordinates scheduling, provides coaching and mentoring to employees in assigned team; ensures compliance with Company policies and guidelines in the absence of other team leads and Management. Assists supervisor in the coordination and communication of 24/7 department responsibilities and activities and leads team in absence of direct supervisor. Provides support to multiple applications and platforms at stores and remote office locations for the following, but not limited to, point of sale (POS), security, inventory, credit/gift card troubleshooting, loyalty and fuel pump pricing issues Acts as a liaison between IT and Store Support. Identifies and corrects potential issues before the store is aware of the problem. Coordinates efforts with various internal and external partners when onsite resolution or outside department resolution is required.

Where is this job?
This job is located at 4015 S Great SW Pkwy, Grand Prairie, TX 75052, USA
Job Qualifications
  • Good understanding of intra-department functions and operations

  • Capable of working in a fast-paced environment

  • 3+ years of experience in Tier 3 helpdesk support

  • Well organized with the ability to work under pressure and meet tight deadlines

  • Expert knowledge of all areas of support, including but not limited to, multiprotocol label switching (MPLS) communication

Required Skills
  • MS Word

  • Troubleshooting skills

  • Time Management Skills

  • MS Excel skills

  • Third-party cellular devices

Soft Skills
  • Results Oriented

  • Detail Oriented

  • Self-Driven

  • Multitasking Skills

  • Problem-solving and resourcefulness

  • Flexibility/Adaptability

  • Verbal and Written Communication

Compensation

According to JobzMall, the average salary range for a Coordinator Store Support in 4015 S Great SW Pkwy, Grand Prairie, TX 75052, USA is between $44,000 and $54,000 per year. This range may vary depending on the company and the experience level of the individual.

Additional Information
7-Eleven is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 3rd, 2023
Apply BeforeAugust 19th, 2025
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About 7-Eleven

7-Eleven Inc. is a Japanese-American international chain of convenience stores, headquartered in Dallas, Texas. The chain was founded in 1927 as an ice house storefront in Dallas. It was named Tote'm Stores between 1928 and 1946.

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