Are you a highly analytical and detail-oriented individual with strong project management skills? Are you passionate about resolving customer service disputes and improving processes? If so, we have an exciting opportunity for you at 3M as our Service Dispute Analyst & Project Lead.In this role, you will be responsible for managing and analyzing customer service disputes to identify root causes and develop effective solutions. You will also lead cross-functional teams to implement process improvements and drive customer satisfaction.To succeed in this role, you should have a bachelor's degree in business, finance, or a related field, along with at least 3-5 years of experience in project management and customer service dispute resolution. Strong communication and problem-solving skills are also essential for this position.If you are a motivated individual with a passion for delivering exceptional customer service and driving continuous improvement, we encourage you to apply for this role and join our dynamic team at 3M.
- Analyze customer service disputes to identify root causes and develop effective solutions.
- Lead cross-functional teams to implement process improvements and drive customer satisfaction.
- Manage and prioritize multiple projects and tasks to meet deadlines and achieve goals.
- Serve as a subject matter expert on customer service dispute resolution processes and best practices.
- Develop and maintain relationships with internal and external stakeholders to ensure effective communication and collaboration.
- Utilize data and analytics to identify trends and make data-driven decisions.
- Monitor and report on key performance indicators related to customer service dispute resolution.
- Continuously identify and implement opportunities for process improvements to enhance efficiency and effectiveness.
- Train and mentor team members on customer service dispute resolution processes and procedures.
- Stay updated on industry trends and best practices related to customer service and dispute resolution.
- Act as a liaison between customers and internal teams to ensure timely and satisfactory resolution of disputes.
- Maintain accurate and detailed records of customer service disputes and resolutions.
- Collaborate with other departments, such as sales and finance, to ensure consistency in processes and procedures.
- Manage and resolve escalated customer service disputes in a timely and professional manner.
- Actively participate in meetings and provide updates on customer service dispute trends and resolutions.
Strong Analytical Skills: The Ideal Candidate For A Service Dispute Analyst & Project Lead Job At 3M Should Possess Strong Analytical Skills To Be Able To Identify And Resolve Service Disputes Efficiently. This Includes The Ability To Analyze Data And Identify Patterns To Develop Effective Solutions.
Project Management Experience: Experience In Project Management Is A Critical Qualification For This Role. The Candidate Should Be Able To Effectively Plan, Organize And Manage Projects To Ensure Timely Delivery Of Results.
Excellent Communication Skills: A Service Dispute Analyst & Project Lead At 3M Must Possess Excellent Communication Skills To Effectively Communicate With Stakeholders At All Levels. This Includes The Ability To Clearly Articulate Complex Ideas And Present Findings To Both Technical And Non-Technical Audiences.
Strong Customer Service Orientation: As This Role Involves Dealing With Service Disputes, The Ideal Candidate Should Have A Strong Customer Service Orientation. This Includes The Ability To Remain Calm Under Pressure, Empathize With Customers And Provide Satisfactory Resolutions.
Attention To Detail: Attention To Detail Is A Crucial Qualification For This Role As Even The Smallest Errors In Data Analysis Or Project Management Can Have A Significant Impact. The Candidate Should Have A Keen Eye For Detail And Be Able To Spot Discrepancies To Ensure Accuracy In Their Work.
Project Management
Data Analysis
Communication
Time Management
Negotiation
Leadership
Conflict Resolution
customer service
Analytical Thinking
Quality Control
Organization
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Dispute Analyst & Project Lead is $60,000-$90,000 per year. However, this can vary depending on factors such as experience, location, and specific job duties.
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The 3M Company is an American multinational conglomerate corporation operating in the fields of industry, worker safety, US health care, and consumer goods.
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