3M

Service Desk Analyst

3M

Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We’re looking for a customer-oriented Service Desk Analyst to join the 3M team! As a Service Desk Analyst, you will be responsible for providing technical assistance and support to our customers, as well as resolving complex technical issues. The ideal candidate for this role will have a strong customer service background and excellent communication skills.The successful candidate must have a minimum of two years of related experience and a Bachelor’s degree in Computer Science, Information Technology, or a related field. Knowledge of Microsoft Windows, Office, and other software packages is a must. You should also be comfortable working with different computer hardware, such as printers and scanners. The ability to troubleshoot hardware, software, and network issues is essential.If you’re looking for an opportunity to join a global company with a passion for customer service and technology, this is the perfect role for you!

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Proficiency In Microsoft Office Suite

  • Ability To Prioritize Tasks

  • Excellent Customer Service And Communication Skills

  • Knowledge Of Itil Principles And Practices

  • Ability To Troubleshoot Technical Issues

  • Experience Using Help Desk Management Software

  • Familiarity With Network Infrastructure And Security

  • Knowledge Of Scripting And Automation Tools

Required Skills
  • Documentation

  • Networking

  • Troubleshooting

  • Data Analysis

  • Communication

  • Time Management

  • Technical Support

  • Problem Solving

  • Organizational Skills

  • Incident Management

  • customer service

  • IT systems

  • Patience

  • Multi-tasking

  • Self-motivation

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • collaboration

  • Adaptability

  • Initiative

Compensation

According to JobzMall, the average salary range for a Service Desk Analyst is $30,000 to $70,000 per year. This range varies depending on the geographic location, experience level, and other factors.

Additional Information
3M is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 1st, 2023
Apply BeforeJune 21st, 2025
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About 3M

The 3M Company is an American multinational conglomerate corporation operating in the fields of industry, worker safety, US health care, and consumer goods.

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