3M

National Contact Center Supervisor

3M
San Antonio, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

3M is seeking an experienced, highly motivated National Contact Center Supervisor to join our team. This individual will be responsible for ensuring our contact centers are providing exceptional customer service to our customers. The successful candidate will have 5+ years of experience in customer service, contact center management, and/or quality assurance. Additionally, they must possess excellent communication and problem solving skills as well as the ability to work in a fast-paced environment. This individual must have a strong passion for customer service and the desire to drive continuous improvement. If you are enthusiastic and committed to excellence, we want to hear from you!

Where is this job?
This job is located at San Antonio, TX, USA
Job Qualifications

  • Excellent Communication And Interpersonal Skills

  • Strong Leadership And Problem-Solving Abilities

  • Proven Experience In Managing Call Center Operations

  • Ability To Motivate

  • Mentor And Provide Feedback To Employees

  • Knowledge Of Customer Service Principles

  • Knowledge Of Relevant Software

  • Such As Crm Systems

  • Proficiency In Ms Office

  • Ability To Analyze Data And Kpi Metrics

Required Skills

  • Quality Assurance

  • Process Improvement

  • Training

  • Communication

  • Time Management

  • Coaching

  • Scheduling

  • Problem Solving

  • Leadership

  • Conflict Resolution

  • customer service

  • Reporting

  • Team Building

  • Motivation

  • Analyzing

Soft Skills

  • Communication

  • Interpersonal

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Organizational

Compensation

According to JobzMall, the average salary range for a National Contact Center Supervisor in San Antonio, TX, USA is $39,500 - $59,500.

Additional Information
3M is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 1st, 2023
Apply BeforeJune 21st, 2025
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About 3M

The 3M Company is an American multinational conglomerate corporation operating in the fields of industry, worker safety, US health care, and consumer goods.

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