At 3M, we are constantly innovating and striving to create a better world through science and technology. As a Deskside Support Specialist, you will play a crucial role in ensuring our employees have the technical support they need to continue driving our company forward. We are looking for a highly skilled and customer-service oriented individual to join our team and provide hands-on support for all desktop and laptop computer issues. If you have a passion for technology and a desire to help others, we encourage you to apply for this exciting opportunity.
- Provide hands-on technical support for all desktop and laptop computer issues for employees.
- Troubleshoot and resolve hardware and software issues, including but not limited to, operating system errors, software installations, and network connectivity problems.
- Install, configure, and maintain computer systems, peripherals, and software.
- Collaborate with team members and other IT departments to resolve complex technical issues.
- Respond to and resolve support tickets in a timely manner to meet established service level agreements.
- Conduct regular maintenance and updates for all computer systems to ensure optimal performance.
- Educate and assist employees with technology-related inquiries and provide training when necessary.
- Maintain accurate records of hardware and software inventory.
- Stay up-to-date with the latest technology trends and provide recommendations for improving the company's IT infrastructure.
- Provide excellent customer service and ensure a positive user experience for all employees.
Technical Proficiency: A Deskside Support Specialist At 3M Should Have A Strong Understanding Of Computer Hardware, Software, And Peripherals. They Should Also Have Knowledge Of Network Systems And Troubleshooting Techniques.
Customer Service Skills: This Role Requires Frequent Interaction With Individuals Of Varying Technical Abilities. Candidates Should Possess Excellent Communication And Interpersonal Skills To Provide Effective Support And Maintain A Positive Relationship With End-Users.
Problem-Solving Abilities: A Deskside Support Specialist Must Be Able To Quickly Identify And Resolve Technical Issues. They Should Be Able To Think Critically And Use Logical Troubleshooting Methods To Solve Problems Efficiently.
Time Management Skills: The Ability To Effectively Manage Multiple Tasks And Prioritize Work Is Crucial In This Role. Candidates Should Be Able To Work Independently And Meet Deadlines While Maintaining A High Level Of Attention To Detail.
Experience And Education: Most Employers Prefer Candidates With A Degree In Computer Science, Information Technology, Or A Related Field. Experience In A Similar Role, Certifications, And Knowledge Of 3M Products And Services Are Also Highly Desirable Qualifications For This Position.
Documentation
Troubleshooting
Communication
Time Management
customer service
Asset management
Problem-Solving
Software Installation
Hardware Maintenance
Remote Support
Network Connectivity
System Updates
Communication
Leadership
Problem Solving
Time management
creativity
Critical thinking
Attention to detail
Teamwork
Adaptability
Empathy
According to JobzMall, the average salary range for a Deskside Support Specialist in Maplewood, MN, USA is between $40,000 and $55,000 per year. This may vary depending on the specific job duties, level of experience, and the employer. Some employers may also offer additional benefits such as health insurance, retirement plans, and bonuses.
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The 3M Company is an American multinational conglomerate corporation operating in the fields of industry, worker safety, US health care, and consumer goods.
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